Airport Irregular Operations

Nash, J. M., R. Agnew, S. A. D. Ward, R. A. Massey, T. Callister, R. McNeill, F. Barich, J. Phy, and E. Tolton. ACRP Report 65: Guidebook for Airport Irregular Operations (IROPS) Contingency Planning. Transportation Research Board of the National Academies, Washington, D.C.: 2012. http://www.trb.org/Publications/Blurbs/166569.aspx.

Cogliandro, B., R. Kicinger, E. Masterson, G. O’Keeffe, R. Agnew, J. M. Nash, C. Coverdell, T. Anderson, R. Marchi, J. Phy, and T. Callister. ACRP Report 153: Guidebook for IROPS Stakeholder Communication & Coordination. Transportation Research Board, Washington, D.C.: 2016. http://www.trb.org/Publications/Blurbs/174234.aspx.

Artificial Intelligence in Social Media

Sumers, Brian. “How Artificial Intelligence Determines Which Airline Stories Go Viral.” Skift.com. Updated December 10, 2018. https://skift.com/2018/12/10/how-artificial-intelligence-determines-which-airline-stories-go-viral/.

Community Engagement Best Practices

Department of Homeland Security. First Responder Communities of Practice Virtual Social Media Working Group Community Engagement Guidance and Best Practices. Washington, D.C.: 2012. /acrp0423/wp-content/uploads/sites/19/2019/11/047-1-Virtual-Social-Media-Working-Group-VSMWG-Community-Engagement-508.pdf.

Crisis Communications

International Air Transport Association. Guidelines - Crisis Communications in the Digital Age. https://www.iata.org/en/publications/crisis-communications-guidelines/.

Emergency Management Training

Emergency Management Institute. “IS-42: Social Media in Emergency Management.” Updated October 31, 2013. https://training.fema.gov/is/courseoverview.aspx?code=IS-42.

Emergency Communications

Smith, J. F., K. A. Kenville, J. M. Sawyer, and R. E. Garcia. ACRP Synthesis 73: Emergency Communications Planning for Airports. Transportation Research Board, Washington, D.C.: 2016. http://www.trb.org/ACRP/Blurbs/174757.aspx.

Centers for Disease Control and Prevention. “Introduction to Crisis & Emergency Risk Communication (CERC).” Updated: April 27, 2018. https://emergency.cdc.gov/cerc/training/webinar_20180501.asp.

Centers for Disease Control and Prevention. “Messages and Audiences.” Updated: July 11, 2018. https://emergency.cdc.gov/cerc/training/webinar_20180711.asp.

Centers for Disease Control and Prevention. Crisis Emergency Risk Communications. Washington, D.C.: 2014. /acrp0423/wp-content/uploads/sites/19/2019/11/cerc_2014edition.pdf.

Federal Emergency Management Agency. Emergency Support Function #15 - External Affairs Annex. Washington, D.C.: 2016. /acrp0423/wp-content/uploads/sites/19/2019/11/ESF_15_External_Affairs_20160705_508.pdf.

Emergency Communications and Messaging

Centers for Disease Control and Prevention. CERC: Messages and Audiences. Washington, D.C.: 2018. /acrp0423/wp-content/uploads/sites/19/2019/11/CERC_Messages_and_Audiences.pdf.

Emergency Management Operations

IEM, Inc., Smith-Woolwine Associates, Kim Kenville Consulting, Newton and Associates, Inc., and Kimley-Horn and Associates, Inc. ACRP Report 94: Integrating Web-Based Emergency Management Collaboration Software into Airport Operations—A Primer. Transportation Research Board of the National Academies, Washington, D.C.: 2013. http://www.trb.org/Publications/Blurbs/170032.aspx.

Enhancing Communications and Collaboration

National Safe Skies Alliance, Inc. PARAS Report 003: Enhancing Communication & Collaboration Among Airport Stakeholders. Louisville: January 2017. https://www.sskies.org/images/uploads/subpage/PARAS_0003.C2Guidebook.FinalReport.pdf.

First Responder Communications

Department of Homeland Security, Science and Technology Directorate. First Responder Communities of Practice Virtual Social Media Working Group Community Engagement Guidance and Best Practices. Washington, D.C.: 2012. /acrp0423/wp-content/uploads/sites/19/2019/11/Virtual-Social-Media-Working-Group-VSMWG-Community-Engagement-508.pdf.

First Responder Social Media Communications

Department of Homeland Security. “Next Steps: Social Media for Emergency Response.” Washington, D.C.: 2012. /acrp0423/wp-content/uploads/sites/19/2019/11/Virtual-Social-Media-Working-Group-VSMWG-Next-Steps-Social-Media-for-Emergency-Response.pdf.

General Aviation Emergency Management

Minnesota Airport Technical Assistance Program (AirTAP). Emergency Guidebook for General Aviation Airports: A Guidebook for Municipal Airport Managers. Minneapolis: n.d. http://www.airtap.umn.edu/publications/factsheets/documents/emergency_guidebook.pdf.

Hashtag Standards

United Nations Office for the Coordination of Humanitarian Affairs. Hashtag Standards for Emergencies. Switzerland: 2014. https://www.unocha.org/publication/policy-briefs-studies/hashtag-standards-emergencies.

Incorporating Social Media into Exercises

Department of Homeland Security. Best Practices for Incorporating Social Media into Exercises. Washington, D.C.: 2017. /acrp0423/wp-content/uploads/sites/19/2019/11/Best-Practices-Incorporating-Social-Media-Into-Exercises-508-.pdf.

Humanity Road. “Guide to Social Media and Emergency Management Exercise Planning -A Building Block Approach.” Updated: July 29, 2015. https://www.humanityroad.org/our-blog/social-media-exercise-planning.

Information Processing

Centers for Disease Control and Prevention. “The Psychology of a Crisis.” Updated: June 5, 2018. https://emergency.cdc.gov/cerc/training/webinar_20180605.asp.

Joint Information Center Models

Department of Homeland Security. National Response Team (NRT) Joint Information Center Model. Washington, D.C.: 2013. https://www.hsdl.org/?abstract&did=807583.

National Incident Management System (NIMS)

Federal Emergency Management Agency. National Incident Management System. Washington, D.C.: 2017. /acrp0423/wp-content/uploads/sites/19/2019/11/FINAL_NIMS_2017.pdf.

Research and Publication Library

Department of Homeland Security. “Homeland Security Digital Library (HSDL) homepage.” Accessed November 05, 2019. https://www.hsdl.org/c/.

Social Media and Emergency Management

Department of Homeland Security. “Social Media Working Group Documents.” Accessed November 05, 2019. https://www.dhs.gov/science-and-technology/smwg-documents.

Social Media Crisis Communications

Centers for Disease Control and Prevention. CERC: Social Media and Mobile Media Devices. Washington, D.C.: 2014. /acrp0423/wp-content/uploads/sites/19/2019/11/CERC_Social-Media-and-Mobile-Media-Devices.pdf.

Social Media for Emergency Management

Perry, L. J., O. Damian, and A. Lagu. ACRP Synthesis 56: Understanding the Value of Social Media at Airports for Customer Engagement. Transportation Research Board of the National Academies, Washington, D.C.: 2014. http://www.trb.org/Main/Blurbs/170977.aspx.

Smith, J. F., and K. A. Kenville ACRP Synthesis 82: Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency. Transportation Research Board, Washington, D.C.: 2017. http://www.trb.org/Main/Blurbs/176496.aspx.

Centers for Disease Control and Prevention. “CDC Social Media Index.” Updated December 18, 2018. https://www.cdc.gov/socialmedia/index.html.

Department of Homeland Security. Social Media Strategy - Virtual Social Media Working Group and DHS First Responders Group. Washington, D.C.: 2012. https://www.dhs.gov/sites/default/files/publications/Virtual%20Social%20Media%20Working%20Group%20VSMWG%20Social%20Media%20Strategy.pdf.

Kaminska, Kate and Rutten, Bjorn. “Social Media in Emergency Management: Capability Assessment.” pubs.drdc-rddc.gc.ca. Updated May 01, 2014. https://apps.dtic.mil/dtic/tr/fulltext/u2/1017601.pdf.

Local Government Association of South Australia. “Social Media During Emergencies Guide.” Updated April 20, 2016. (note: the author of this publication has removed the PDF file since this WebResource referenced it)

Chan, Jason Christopher. “The Role of Social Media in Crisis Preparedness, Response and Recovery.” Accessed November 05, 2019. http://www.oecd.org/governance/risk/The%20role%20of%20Social%20media%20in%20crisis%20preparedness,%20response%20and%20recovery.pdf.

Aviation Innovation, LLC. How to Develop an IROPS Social Media Strategy: A Guidebook for Airports. St. Paul: n.d. /acrp0423/wp-content/uploads/sites/19/2019/11/How-to-Develop-an-IROPS-Social-Media-Strategy-A-Guidebook-for-Airports.pdf.

Social Media Management Tools

Patterson, Michael. “Features the Best Social Media Management Tools Have.” www.iag.me. Updated July 27, 2019. https://iag.me/socialmedia/25-features-the-best-social-media-management-tools-have/.

Social Media Practices in Local Emergency Management

Institute of National Security and Counterterrorism. Social Media Practices in Local Emergency Management: Results from Central New York. Syracuse: 2014. http://sotechem.syr.edu/wp-content/uploads/2014/11/SoTechEM_Executive_Report-mwedit111914.pdf.

Social Media Statistics

Chaffey, Dave. “Global Social Media Research Summary.” Updated February 12, 2019. https://www.smartinsights.com/social-media-marketing/social-media-strategy/new-global-social-media-research/.

Statista.com. “Social Media & User-Generated Content.” Accessed November 05, 2019. https://www.statista.com/markets/424/topic/540/social-media-user-generated-content/.

Smarty, Ann. “Developing a Hardcore Social Media Content Strategy In 5 Steps.” www.entrepreneur.com. Updated June 23, 2016. https://www.entrepreneur.com/article/276646.

European Centre for Disease Prevention and Control. Social Media Strategy Development – A Guide to Using Social Media for Public Health Communication. Stockholm: ECDC; 2016. https://www.ecdc.europa.eu/en/publications-data/social-media-strategy-development-guide-using-social-media-public-health.

Social Media Strategy

Smith, Deborah Grigsby. “Rethinking Social Media as an Emergency Asset.” airportmagazine-digital.com. Updated 2018. http://www.airportmagazine-digital.com/airportmagazine/october_november_2018/MobilePagedReplica.action?pm=1&folio=24#pg26.

Whole Community

Centers for Disease Control and Prevention. “Introduction to Crisis & Emergency Risk Communication (CERC).” Updated: April 27, 2018. https://emergency.cdc.gov/cerc/training/webinar_20180501.asp.

Centers for Disease Control and Prevention. “Messages and Audiences.” Updated: July 11, 2018. https://emergency.cdc.gov/cerc/training/webinar_20180711.asp.

Centers for Disease Control and Prevention. Crisis Emergency Risk Communications. Washington, D.C.: 2014. /acrp0423/wp-content/uploads/sites/19/2019/11/cerc_2014edition.pdf.

Department of Homeland Security. “Next Steps: Social Media for Emergency Response.” Washington, D.C.: 2012. /acrp0423/wp-content/uploads/sites/19/2019/11/Virtual-Social-Media-Working-Group-VSMWG-Next-Steps-Social-Media-for-Emergency-Response.pdf.

European Centre for Disease Prevention and Control. Social Media Strategy Development – A Guide to Using Social Media for Public Health Communication. Stockholm: ECDC; 2016. https://www.ecdc.europa.eu/en/publications-data/social-media-strategy-development-guide-using-social-media-public-health.

Local Government Association of South Australia. “Social Media During Emergencies Guide.” Updated April 20, 2016. (note: the author of this publication has removed the PDF file since this WebResource referenced it)

National Safe Skies Alliance, Inc. PARAS Report 003: Enhancing Communication & Collaboration Among Airport Stakeholders. Louisville: January 2017. https://www.sskies.org/images/uploads/subpage/PARAS_0003.C2Guidebook.FinalReport.pdf.

Nash, J. M., R. Agnew, S. A. D. Ward, R. A. Massey, T. Callister, R. McNeill, F. Barich, J. Phy, and E. Tolton. ACRP Report 65: Guidebook for Airport Irregular Operations (IROPS) Contingency Planning. Transportation Research Board of the National Academies, Washington, D.C.: 2012. http://www.trb.org/Publications/Blurbs/166569.aspx.

Cogliandro, B., R. Kicinger, E. Masterson, G. O’Keeffe, R. Agnew, J. M. Nash, C. Coverdell, T. Anderson, R. Marchi, J. Phy, and T. Callister. ACRP Report 153: Guidebook for IROPS Stakeholder Communication & Coordination. Transportation Research Board, Washington, D.C.: 2016. http://www.trb.org/Publications/Blurbs/174234.aspx.

Perry, L. J., O. Damian, and A. Lagu. ACRP Synthesis 56: Understanding the Value of Social Media at Airports for Customer Engagement. Transportation Research Board of the National Academies, Washington, D.C.: 2014. http://www.trb.org/Main/Blurbs/170977.aspx.

Smith, J. F., K. A. Kenville, J. M. Sawyer, and R. E. Garcia. ACRP Synthesis 73: Emergency Communications Planning for Airports. Transportation Research Board, Washington, D.C.: 2016. http://www.trb.org/ACRP/Blurbs/174757.aspx.