Stage 3: Ongoing Operations
Most road pricing projects and programs progress through four distinct stages. Within each stage, building blocks are key components of building and making RUC policies and systems. Each stage also involves a number of different specific activities, into which the building blocks are organized in the table below. Explore the stage components by clicking building blocks you’d like to learn more about. A description of the stages, activities, and building blocks can be found here.
Activities | Building Blocks |
---|---|
Live Operations | (47) Live System Operations and Maintenance (48) Live Customer Service (49) Live Program Communications (50) Major System Updates |
Live Reporting, Evaluation, and Audit | (51) Monitor Mileage and Financial Data Dashboards (52) Monitor System Performance (53) Monitor Customer Service Performance (54) Annual Reporting and Evaluation (55) System Auditing |
Live Enforcement | (56) Live Enforcement (57) Live Adjudication and Legal Work (58) Enforcement Refinement |