icon: Research and Planning Stage
icon: Setup Stage
icon: Ongoing Operations
icon: Transitioning and Growing Stage

Stage 3: Ongoing Operations

Most road pricing projects and programs progress through four distinct stages. Within each stage, building blocks are key components of building and making RUC policies and systems. Each stage also involves a number of different specific activities, into which the building blocks are organized in the table below. Explore the stage components by clicking building blocks you’d like to learn more about. A description of the stages, activities, and building blocks can be found here.

Activities Building Blocks
Live Operations (47) Live System Operations and Maintenance
(48) Live Customer Service
(49) Live Program Communications
(50) Major System Updates
Live Reporting, Evaluation, and Audit (51) Monitor Mileage and Financial Data Dashboards
(52) Monitor System Performance
(53) Monitor Customer Service Performance
(54) Annual Reporting and Evaluation
(55) System Auditing
Live Enforcement (56) Live Enforcement
(57) Live Adjudication and Legal Work
(58) Enforcement Refinement