Staff Training (44)
Description:
Prepare staff from diverse organizational backgrounds for working in a RUC program. Because RUC is a new policy, all staff should be trained in high-level policy, technology and operations, and communications and messaging. Beyond that high-level introduction, staff need to be trained in any details they will need to succeed in their various jobs.
Details:
At the start of the program, base the training on the research and planning activities. In later stages, incorporate actual experience with the operational RUC program. For all RUC staff, training involves some policy background and history of RUC program development in the state. It also involves a high-level overview of the technical approach equivalent to the level described in the concept of operations (see Concept of Operations building block) and some high-level guidance on communications and messaging about the RUC program.
Primary Use:
Train new staff to start operational work in the RUC program.
Best Practices/Lessons Learned:
- At the start of the program, base the training on any pilot and other pre-legislative work.
- To provide wide coverage for employee assistance, disperse trainers who have been through “Train the Trainer” activities among the staff. “Train the Trainer” systems use subject matter experts to simultaneously train individuals for technical tasks and for how to train others in the same skills.
- Ask staff to document their own work. Develop training manuals and ask staff to update the manuals, ideally at least once a quarter.
- All staff need to be flexible, innovative, ready to learn by doing, and open to making changes as the program evolves.
State Government Context and Assumptions:
This task should be done by the lead RUC agency, as specified in law, each time new staff are added to the program.