ACRP WebResource 14 contains summarized content of the information found in ACRP Research Report 239: Assessing Airport Programs for Travelers with Disabilities and Older Adults. This WebResource provides information, resources and tools to help airport operators enhance existing programs/services or develop new programs/services catering to the needs of travelers with disabilities and older adults. Further, this WebResource provides summarized guidelines on a variety of assessment tools and methodologies to guide airport operators in managing, monitoring and evaluating the effectiveness of their programs/services so that improvements may be made that benefit travelers with disabilities and older adults. It also includes video interviews of subject matter experts describing notable industry practices and guidelines.
The diagram below summarizes the main sections of ACRP WebResource 14.