ACRP Synthesis 82: Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency

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ACRP Synthesis 82: Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency summarizes airport practices and tools used by airport emergency managers. Using social media for emergency management, airports glean information and intelligence from the stream of posts and messages passing through social media and then apply this information to enhance situational awareness and resource allocation decisions by emergency managers. Such uses raise the stakes for the timeliness of data extraction and validation of the results, especially if the information is going to be used for resource allocation and other decision-making.

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Smith, J. F., and Kenville, K. A. 2017. ACRP Synthesis 82: Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency. Transportation Research Board, Washington, D.C. https://doi.org/10.17226/24871

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