ACRP Report 19A: Resource Guide to Airport Performance Indicators

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ACRP Report 19A: Resource Guide to Airport Performance Indicators provides needed depth and detail on airport performance indicators (APIs) for use in benchmarking and performance measurement. These APIs are sorted by functional type and their criticality to the airport strategic plan. More than 800 performance indicators are presented in three main categories: Core, Key, and Other APIs. “Core” or fundamental indicators are important for overall operation of the airport and of interest to the CEO or governing board. “Key” or departmental indicators are important for the operations of key airport functions and departments. The remaining “Other” indicators are considered useful as secondary departmental unit performance indicators but not critical to the airport’s overall function. The comprehensive listing of metrics will be useful as a stand-alone document, especially for airports already experienced in performance measurement; it will also be useful for airports that know something should be measured but have not identified what to measure or how to measure performance. The guide addresses performance in nearly every functional area at the airport including administration, human resources, properties, engineering, environment (noise/air/water/sustainability), facility and infrastructure maintenance, finance, information technology, legal, marketing, public relations, operations (airside/landside), and public safety (police/fire/security). The electronic version of the guide, provided with the print version on a CD-ROM, has complete cross-referencing of all performance indicators to help users find and recognize the performance measures that are most relevant to their functional interest. This guide will interest airport board members, directors, department leaders, and other airport employees—as well as industry associations and airport planning professionals and consultants.

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Hazel, R. A., Blais, J.D., Browne, T.J., & Benzon, D.M. (2011). ACRP Report 19A: Resource Guide to Airport Performance Indicators. Transportation Research Board of the National Academies.

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