ACRP Report 109: Improving Terminal Design to Increase Revenue Generation Related to Customer Satisfaction

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ACRP Report 109: Improving Terminal Design to Increase Revenue Generation Related to Customer Satisfaction explores innovative airport planning and terminal design that promotes profitable revenue generation and customer satisfaction at a variety of airport sizes and types. The handbook includes consideration of how to potentially improve the airport customer experience through the use of technology and other resources.

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Landrum & Brown, AirProjects, Inc., Aerotropolis Business Concepts, LLC, and Envirosell. ( 2014). ACRP Report 109: Improving Terminal Design to Increase Revenue Generation Related to Customer Satisfaction. Transportation Research Board of the National Academies, Washington, D.C.

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