ACRP Report 136: Implementing Integrated Self-Service at Airports
Publication Date
2015-05-04Abstract
ACRP Report 136: Implementing Integrated Self-Service at Airports provides guidelines for considering, evaluating, and making strategic decisions for implementing and optimizing a comprehensive passenger self-service experience for a variety of sizes of U.S. airports and their stakeholders. These guidelines include an inventory of self-service applications and technologies with their respective benefits; establishment of a decision-making roadmap to implement self-service; identification of associated infrastructure and airport/airline/other stakeholder integration requirements of multiple selfservice applications; guidance for developing business cases for various stakeholders; determination of operational requirements to include staffing and maintenance; consideration of regulatory requirements and industry standards; identification of potential integrations of other non-passenger self-service applications to facilitate employee and tenant services; and demonstration of how various stakeholder technologies can combine into one cohesive system. Bound into the report is CRP-CD-168, which provides tools to assist the user in developing an integrated passenger self-service program. The tools are the Business Case Development Guide, the Passenger Self-Service Inventory, the Passenger Self-Service Environment Map, and Summary Descriptions of Enabling Technologies. The Business Case Development Guide, the Passenger Self-Service Inventory, and Summary Descriptions of Enabling Technologies are also available for download below.
Publisher
Transportation Research Board of the National Academies of Sciences, Engineering, and MedicineCreator
Barich, Inc.Sponsor
Federal Aviation AdministrationCitation
Barich, Inc. ( 2015). ACRP Report 136: Implementing Integrated Self-Service at Airports. Transportation Research Board of the National Academies of Sciences, Engineering, and Medicine, Washington, D.C.