{"id":798,"date":"2023-01-12T19:15:44","date_gmt":"2023-01-12T19:15:44","guid":{"rendered":"https:\/\/webresources-uat.com\/nchrp1918\/?page_id=798"},"modified":"2023-01-12T19:15:44","modified_gmt":"2023-01-12T19:15:44","slug":"48-live-customer-service","status":"publish","type":"page","link":"https:\/\/crp.trb.org\/nchrpwebresource2\/ongoing-operations\/48-live-customer-service\/","title":{"rendered":"(48) Live Customer Service"},"content":{"rendered":"\n
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RESEARCH AND PLANNING<\/a>  |   SETUP<\/a>  |   ONGOING OPERATIONS<\/a>  | TRANSITIONING AND GROWING<\/a><\/div><\/div>\n \n
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Live Customer Service (48)<\/h1>\n \n

Description:<\/strong><\/h3> \n\n

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This building block entails providing live customer service at the state and vendor\nlevels (if both exist) and coordinating with both parties if there is more than one\ncustomer service location. <\/p> \n\n

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Details:<\/strong><\/h3>\n

Perform customer service as designed using phone, email, or other interfaces. Ensure all RUC customer service offices, including state and vendor offices, are coordinated. This means all parties should be aware of system issues and be able to report them. Update customer service content (e.g., frequently asked questions \n[FAQs] and other information) and maintain physical systems that support customer service (e.g., telephone and information technology systems).\n <\/p>\n <\/div>\n

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Primary Use:<\/strong><\/h3>\n

Provide customer service.<\/p>\n <\/div>\n \n

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Best Practices\/Lessons Learned:<\/strong><\/h3>\n