{"id":2337,"date":"2019-11-06T18:26:28","date_gmt":"2019-11-06T18:26:28","guid":{"rendered":"https:\/\/crp-uat.netrixlab.com\/acrp0423\/?page_id=2337"},"modified":"2021-04-30T03:18:32","modified_gmt":"2021-04-30T03:18:32","slug":"supplemental-reading","status":"publish","type":"page","link":"https:\/\/crp.trb.org\/acrpwebresource8\/resources\/supplemental-reading\/","title":{"rendered":"Supplemental Reading"},"content":{"rendered":"\n<h2>\n\t\tResources\n\t<\/h2>\n<h4>\n\t\tSupplemental Reading\n\t<\/h4>\n    <input placeholder=\"Enter Search Phrase\"\/>\n    <button data-sort=\"name\">Sort<\/button>\n    \n    <ul>\n        <li>\n            <h3>Airport Irregular Operations<\/h3>\n            Nash, J. M., R. Agnew, S. A. D. Ward, R. A. Massey, T. Callister, R. McNeill, F. Barich, J. Phy, and E. Tolton. <i>ACRP Report 65: Guidebook for Airport Irregular Operations\n                (IROPS) Contingency Planning<\/i>. Transportation Research Board of the National Academies, Washington, D.C.: 2012.\n                <a href=\"http:\/\/www.trb.org\/Publications\/Blurbs\/166569.aspx\">http:\/\/www.trb.org\/Publications\/Blurbs\/166569.aspx<\/a>.\n        <\/li>\n        <li>\n            Cogliandro, B., R. Kicinger, E. Masterson, G. O&#8217;Keeffe, R. Agnew, J. M. Nash, C. Coverdell, T. Anderson, R. Marchi, J. Phy, and T. Callister. <i>ACRP Report 153: Guidebook for IROPS Stakeholder\n                Communication &#038; Coordination<\/i>. Transportation Research Board, Washington, D.C.: 2016.\n                <a href=\"http:\/\/www.trb.org\/Publications\/Blurbs\/174234.aspx\">http:\/\/www.trb.org\/Publications\/Blurbs\/174234.aspx<\/a>.\n        <\/li>\n        <li>\n            <h3>Artificial Intelligence in Social Media<\/h3>\n            Sumers, Brian. &#8220;How Artificial Intelligence Determines Which Airline Stories Go Viral.&#8221;\n                Skift.com. Updated December 10, 2018.\n                <a href=\"https:\/\/skift.com\/2018\/12\/10\/how-artificial-intelligence-determines-which-airline-stories-go-viral\/\">https:\/\/skift.com\/2018\/12\/10\/how-artificial-intelligence-determines-which-airline-stories-go-viral\/<\/a>.\n        <\/li>\n        <li>\n            <h3>Community Engagement Best Practices<\/h3>\n            Department of Homeland Security. First Responder Communities of Practice Virtual Social\n                Media Working Group Community Engagement Guidance and Best Practices. Washington, D.C.: 2012.\n                <a href=\"\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/047-1-Virtual-Social-Media-Working-Group-VSMWG-Community-Engagement-508.pdf\">\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/047-1-Virtual-Social-Media-Working-Group-VSMWG-Community-Engagement-508.pdf<\/a>.\n        <\/li>\n        <li>\n            <h3>Crisis Communications<\/h3>\n            International Air Transport Association. Guidelines &#8211; Crisis Communications in the Digital Age.\n                <a href=\"https:\/\/www.iata.org\/en\/publications\/crisis-communications-guidelines\/\">https:\/\/www.iata.org\/en\/publications\/crisis-communications-guidelines\/<\/a>.\n        <\/li>\n        <li>\n            <h3>Emergency Management Training<\/h3>\n            Emergency Management Institute. &#8220;IS-42: Social Media in Emergency Management.&#8221; Updated\n                October 31, 2013. <a href=\"https:\/\/training.fema.gov\/is\/courseoverview.aspx?code=IS-42\">https:\/\/training.fema.gov\/is\/courseoverview.aspx?code=IS-42<\/a>.\n        <\/li>\n        <li>\n            <h3>Emergency Communications<\/h3>\n            Smith, J. F., K. A. Kenville, J. M. Sawyer, and R. E. Garcia.  <i>ACRP Synthesis 73: Emergency Communications Planning for\n                Airports<\/i>. Transportation Research Board, Washington, D.C.: 2016. <a href=\"http:\/\/www.trb.org\/ACRP\/Blurbs\/174757.aspx\">http:\/\/www.trb.org\/ACRP\/Blurbs\/174757.aspx<\/a>.\n        <\/li>\n        <li>                \n            Centers for Disease Control and Prevention. &#8220;Introduction to Crisis &#038; Emergency Risk\n                Communication (CERC).&#8221; Updated: April 27, 2018.\n                <a href=\"https:\/\/emergency.cdc.gov\/cerc\/training\/webinar_20180501.asp\">https:\/\/emergency.cdc.gov\/cerc\/training\/webinar_20180501.asp<\/a>.\n        <\/li>\n        <li>        \n            Centers for Disease Control and Prevention. &#8220;Messages and Audiences.&#8221; Updated: July 11,\n                2018. <a href=\"https:\/\/emergency.cdc.gov\/cerc\/training\/webinar_20180711.asp\">https:\/\/emergency.cdc.gov\/cerc\/training\/webinar_20180711.asp<\/a>.\n        <\/li>\n        <li>        \n            Centers for Disease Control and Prevention. Crisis Emergency Risk Communications.\n                Washington, D.C.: 2014. <a\n                        href=\"\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/cerc_2014edition.pdf\">\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/cerc_2014edition.pdf<\/a>.\n        <\/li>\n        <li>                \n            Federal Emergency Management Agency. Emergency Support Function #15 &#8211; External Affairs\n                Annex. Washington, D.C.: 2016.\n                <a href=\"\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/ESF_15_External_Affairs_20160705_508.pdf\">\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/ESF_15_External_Affairs_20160705_508.pdf<\/a>.\n        <\/li>\n        <li>\n            <h3>Emergency Communications and Messaging<\/h3>\n            Centers for Disease Control and Prevention. CERC: Messages and Audiences. Washington,\n                D.C.: 2018. <a href=\"\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/CERC_Messages_and_Audiences.pdf\">\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/CERC_Messages_and_Audiences.pdf<\/a>.\n        <\/li>\n        <li>\n            <h3>Emergency Management Operations<\/h3>\n            IEM, Inc., Smith-Woolwine Associates, Kim Kenville Consulting, Newton and Associates, Inc., and Kimley-Horn and Associates, Inc. <i> ACRP Report 94: Integrating Web-Based Emergency Management\n                Collaboration Software into Airport Operations&#8212;A Primer<\/i>. Transportation Research Board of the National Academies, Washington, D.C.: 2013.\n                <a href=\"http:\/\/www.trb.org\/Publications\/Blurbs\/170032.aspx\">http:\/\/www.trb.org\/Publications\/Blurbs\/170032.aspx<\/a>.\n        <\/li>\n        <li>\n            <h3>Enhancing Communications and Collaboration<\/h3>\n            National Safe Skies Alliance, Inc. PARAS Report 003: Enhancing Communication &#038;\n                Collaboration Among Airport Stakeholders. Louisville: January 2017.\n                <a href=\"https:\/\/www.sskies.org\/images\/uploads\/subpage\/PARAS_0003.C2Guidebook.FinalReport.pdf\">https:\/\/www.sskies.org\/images\/uploads\/subpage\/PARAS_0003.C2Guidebook.FinalReport.pdf<\/a>.\n        <\/li>\n        <li>\n            <h3>First Responder Communications<\/h3>\n            Department of Homeland Security, Science and Technology Directorate. First Responder\n                Communities of Practice Virtual Social Media Working Group Community Engagement Guidance and Best\n                Practices. Washington, D.C.: 2012.\n                <a href=\"\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/Virtual-Social-Media-Working-Group-VSMWG-Community-Engagement-508.pdf\">\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/Virtual-Social-Media-Working-Group-VSMWG-Community-Engagement-508.pdf<\/a>.\n        <\/li>\n        <li>\n            <h3>First Responder Social Media Communications<\/h3>\n            Department of Homeland Security. &#8220;Next Steps: Social Media for Emergency Response.&#8221;\n                Washington, D.C.: 2012.\n                <a href=\"\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/Virtual-Social-Media-Working-Group-VSMWG-Next-Steps-Social-Media-for-Emergency-Response.pdf\">\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/Virtual-Social-Media-Working-Group-VSMWG-Next-Steps-Social-Media-for-Emergency-Response.pdf<\/a>.\n        <\/li>\n        <li>\n            <h3>General Aviation Emergency Management<\/h3>\n            Minnesota Airport Technical Assistance Program (AirTAP). Emergency Guidebook for General\n                Aviation Airports: A Guidebook for Municipal Airport Managers. Minneapolis: n.d.\n                <a href=\"http:\/\/www.airtap.umn.edu\/publications\/factsheets\/documents\/emergency_guidebook.pdf\">http:\/\/www.airtap.umn.edu\/publications\/factsheets\/documents\/emergency_guidebook.pdf<\/a>.\n        <\/li>\n        <li>\n            <h3>Hashtag Standards<\/h3>\n            United Nations Office for the Coordination of Humanitarian Affairs. Hashtag Standards for\n                Emergencies. Switzerland: 2014.\n                <a href=\"https:\/\/www.unocha.org\/publication\/policy-briefs-studies\/hashtag-standards-emergencies\">https:\/\/www.unocha.org\/publication\/policy-briefs-studies\/hashtag-standards-emergencies<\/a>.\n        <\/li>\n        <li>\n            <h3>Incorporating Social Media into Exercises<\/h3>\n            Department of Homeland Security. Best Practices for Incorporating Social Media into\n                Exercises. Washington, D.C.: 2017.\n                <a href=\"\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/Best-Practices-Incorporating-Social-Media-Into-Exercises-508-.pdf\">\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/Best-Practices-Incorporating-Social-Media-Into-Exercises-508-.pdf<\/a>.\n        <\/li>\n        <li>\n            Humanity Road. &#8220;Guide to Social Media and Emergency Management Exercise Planning -A\n                Building Block Approach.&#8221; Updated: July 29, 2015.\n                <a href=\"https:\/\/www.humanityroad.org\/our-blog\/social-media-exercise-planning\">https:\/\/www.humanityroad.org\/our-blog\/social-media-exercise-planning<\/a>.\n        <\/li>\n        <li>\n            <h3>Information Processing<\/h3>\n            Centers for Disease Control and Prevention. &#8220;The Psychology of a Crisis.&#8221; Updated: June\n                5, 2018. <a href=\"https:\/\/emergency.cdc.gov\/cerc\/training\/webinar_20180605.asp\">https:\/\/emergency.cdc.gov\/cerc\/training\/webinar_20180605.asp<\/a>.\n        <\/li>\n        <li>\n            <h3>Joint Information Center Models<\/h3>\n            Department of Homeland Security. National Response Team (NRT) Joint Information Center\n                Model. Washington, D.C.: 2013. <a href=\"https:\/\/www.hsdl.org\/?abstract&#038;did=807583\">https:\/\/www.hsdl.org\/?abstract&#038;did=807583<\/a>.\n        <\/li>\n        <li>\n            <h3>National Incident Management System (NIMS)<\/h3>\n            Federal Emergency Management Agency. National Incident Management System. Washington,\n                D.C.: 2017. <a href=\"\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/FINAL_NIMS_2017.pdf\">\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/FINAL_NIMS_2017.pdf<\/a>.\n        <\/li>\n        <li>\n            <h3>Research and Publication Library<\/h3>\n            Department of Homeland Security. &#8220;Homeland Security Digital Library (HSDL) homepage.&#8221;\n                Accessed November 05, 2019. <a href=\"https:\/\/www.hsdl.org\/c\/\">https:\/\/www.hsdl.org\/c\/<\/a>.\n        <\/li>\n        <li>\n            <h3>Social Media and Emergency Management<\/h3>\n            Department of Homeland Security. &#8220;Social Media Working Group Documents.&#8221; Accessed\n                November 05, 2019. <a href=\"https:\/\/www.dhs.gov\/science-and-technology\/smwg-documents\">https:\/\/www.dhs.gov\/science-and-technology\/smwg-documents<\/a>.\n        <\/li>\n        <li>\n            <h3>Social Media Crisis Communications<\/h3>\n            Centers for Disease Control and Prevention. CERC: Social Media and Mobile Media Devices.\n                Washington, D.C.: 2014.\n                <a href=\"\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/CERC_Social-Media-and-Mobile-Media-Devices.pdf\">\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/CERC_Social-Media-and-Mobile-Media-Devices.pdf<\/a>.\n        <\/li>\n        <li>\n            <h3>Social Media for Emergency Management<\/h3>\n            Perry, L. J., O. Damian, and A. Lagu. <i>ACRP Synthesis 56: Understanding the Value of Social Media\n                at Airports for Customer Engagement<\/i>. Transportation Research Board of the National Academies, Washington, D.C.: 2014.\n                <a href=\"http:\/\/www.trb.org\/Main\/Blurbs\/170977.aspx\">http:\/\/www.trb.org\/Main\/Blurbs\/170977.aspx<\/a>.\n        <\/li>\n        <li>        \n            Smith, J. F., and K. A. Kenville <i>ACRP Synthesis 82: Uses of Social Media to Inform\n                Operational Response and Recovery During an Airport Emergency<\/i>. Transportation Research Board, Washington, D.C.: 2017.\n                <a href=\"http:\/\/www.trb.org\/Main\/Blurbs\/176496.aspx\">http:\/\/www.trb.org\/Main\/Blurbs\/176496.aspx<\/a>.\n        <\/li>\n        <li>        \n            Centers for Disease Control and Prevention. &#8220;CDC Social Media Index.&#8221; Updated December\n                18, 2018. <a href=\"https:\/\/www.cdc.gov\/socialmedia\/index.html\">https:\/\/www.cdc.gov\/socialmedia\/index.html<\/a>.\n        <\/li>\n        <li>        \n            Department of Homeland Security. Social Media Strategy &#8211; Virtual Social Media Working\n                Group and DHS First Responders Group. Washington, D.C.: 2012.\n                <a href=\"https:\/\/www.dhs.gov\/sites\/default\/files\/publications\/Virtual%20Social%20Media%20Working%20Group%20VSMWG%20Social%20Media%20Strategy.pdf\">https:\/\/www.dhs.gov\/sites\/default\/files\/publications\/Virtual%20Social%20Media%20Working%20Group%20VSMWG%20Social%20Media%20Strategy.pdf<\/a>.\n        <\/li>\n        <li>        \n            Kaminska, Kate and Rutten, Bjorn. &#8220;Social Media in Emergency Management: Capability\n                Assessment.&#8221; pubs.drdc-rddc.gc.ca. Updated May 01, 2014.\n                <a href=\"https:\/\/apps.dtic.mil\/dtic\/tr\/fulltext\/u2\/1017601.pdf\">https:\/\/apps.dtic.mil\/dtic\/tr\/fulltext\/u2\/1017601.pdf<\/a>.\n        <\/li>\n        <li>        \n            Local Government Association of South Australia. &#8220;Social Media During Emergencies Guide.&#8221;\n                Updated April 20, 2016. (note: the author of this publication has removed the PDF file since this WebResource referenced it)\n        <\/li>\n        <li>        \n            Chan, Jason Christopher. &#8220;The Role of Social Media in Crisis Preparedness, Response and\n                Recovery.&#8221; Accessed November 05, 2019.\n                <a href=\"http:\/\/www.oecd.org\/governance\/risk\/The%20role%20of%20Social%20media%20in%20crisis%20preparedness,%20response%20and%20recovery.pdf\">http:\/\/www.oecd.org\/governance\/risk\/The%20role%20of%20Social%20media%20in%20crisis%20preparedness,%20response%20and%20recovery.pdf<\/a>.\n        <\/li>\n        <li>\n            Aviation Innovation, LLC. How to Develop an IROPS Social Media Strategy: A Guidebook for\n                Airports. St. Paul: n.d.\n                <a href=\"\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/How-to-Develop-an-IROPS-Social-Media-Strategy-A-Guidebook-for-Airports.pdf\">\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/How-to-Develop-an-IROPS-Social-Media-Strategy-A-Guidebook-for-Airports.pdf<\/a>.\n        <\/li>\n        <li>\n            <h3>Social Media Management Tools<\/h3>\n            Patterson, Michael. &#8220;Features the Best Social Media Management Tools Have.&#8221; www.iag.me.\n                Updated July 27, 2019.\n                <a href=\"https:\/\/iag.me\/socialmedia\/25-features-the-best-social-media-management-tools-have\/\">https:\/\/iag.me\/socialmedia\/25-features-the-best-social-media-management-tools-have\/<\/a>.\n        <\/li>\n        <li>\n            <h3>Social Media Practices in Local Emergency Management<\/h3>\n            Institute of National Security and Counterterrorism. Social Media Practices in Local\n                Emergency Management: Results from Central New York. Syracuse: 2014.\n                <a href=\"http:\/\/sotechem.syr.edu\/wp-content\/uploads\/2014\/11\/SoTechEM_Executive_Report-mwedit111914.pdf\">http:\/\/sotechem.syr.edu\/wp-content\/uploads\/2014\/11\/SoTechEM_Executive_Report-mwedit111914.pdf<\/a>.\n        <\/li>\n        <li>\n            <h3>Social Media Statistics<\/h3>\n            Chaffey, Dave. &#8220;Global Social Media Research Summary.&#8221;  Updated\n                February 12, 2019.\n                <a href=\"https:\/\/www.smartinsights.com\/social-media-marketing\/social-media-strategy\/new-global-social-media-research\/\">https:\/\/www.smartinsights.com\/social-media-marketing\/social-media-strategy\/new-global-social-media-research\/<\/a>.\n        <\/li>\n        <li>\n            Statista.com. &#8220;Social Media &#038; User-Generated Content.&#8221; Accessed November 05, 2019.\n                <a href=\"https:\/\/www.statista.com\/markets\/424\/topic\/540\/social-media-user-generated-content\/\">https:\/\/www.statista.com\/markets\/424\/topic\/540\/social-media-user-generated-content\/<\/a>.\n        <\/li>\n        <li>\n            Smarty, Ann. &#8220;Developing a Hardcore Social Media Content Strategy In 5 Steps.&#8221;\n                <a href=\"https:\/\/www.entrepreneur.com\/article\/276646\">www.entrepreneur.com. Updated June 23, 2016. https:\/\/www.entrepreneur.com\/article\/276646<\/a>.\n        <\/li>\n        <li>\n            European Centre for Disease Prevention and Control. Social Media Strategy Development &#8211; A\n                Guide to Using Social Media for Public Health Communication. Stockholm: ECDC; 2016.\n                <a href=\"https:\/\/www.ecdc.europa.eu\/en\/publications-data\/social-media-strategy-development-guide-using-social-media-public-health\">https:\/\/www.ecdc.europa.eu\/en\/publications-data\/social-media-strategy-development-guide-using-social-media-public-health<\/a>.\n        <\/li>\n        <li>\n            <h3>Social Media Strategy<\/h3>\n            Smith, Deborah Grigsby. &#8220;Rethinking Social Media as an Emergency Asset.&#8221;\n                <a href=\"http:\/\/www.airportmagazine-digital.com\">airportmagazine-digital.com<\/a>. Updated 2018.\n                <a href=\"http:\/\/www.airportmagazine-digital.com\/airportmagazine\/october_november_2018\/MobilePagedReplica.action?pm=1&#038;folio=24#pg26\">http:\/\/www.airportmagazine-digital.com\/airportmagazine\/october_november_2018\/MobilePagedReplica.action?pm=1&#038;folio=24#pg26<\/a>.\n        <\/li>\n        <li>\n            <h3>Whole Community<\/h3>\n            Centers for Disease Control and Prevention. &#8220;Introduction to Crisis &#038; Emergency Risk\n                Communication (CERC).&#8221; Updated: April 27, 2018.\n                <a href=\"https:\/\/emergency.cdc.gov\/cerc\/training\/webinar_20180501.asp\">https:\/\/emergency.cdc.gov\/cerc\/training\/webinar_20180501.asp<\/a>.\n        <\/li>\n        <li>\n            Centers for Disease Control and Prevention. &#8220;Messages and Audiences.&#8221; Updated: July 11,\n                2018. <a href=\"https:\/\/emergency.cdc.gov\/cerc\/training\/webinar_20180711.asp\">https:\/\/emergency.cdc.gov\/cerc\/training\/webinar_20180711.asp<\/a>.\n        <\/li>\n        <li>\n            Centers for Disease Control and Prevention. Crisis Emergency Risk Communications.\n                Washington, D.C.: 2014. <a\n                        href=\"\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/cerc_2014edition.pdf\">\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/cerc_2014edition.pdf<\/a>.\n        <\/li>\n        <li>\n            Department of Homeland Security. &#8220;Next Steps: Social Media for Emergency Response.&#8221;\n                Washington, D.C.: 2012.\n                <a href=\"\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/Virtual-Social-Media-Working-Group-VSMWG-Next-Steps-Social-Media-for-Emergency-Response.pdf\">\/acrp0423\/wp-content\/uploads\/sites\/19\/2019\/11\/Virtual-Social-Media-Working-Group-VSMWG-Next-Steps-Social-Media-for-Emergency-Response.pdf<\/a>.\n        <\/li>\n        <li>\n            European Centre for Disease Prevention and Control. Social Media Strategy Development &#8211; A\n                Guide to Using Social Media for Public Health Communication. Stockholm: ECDC; 2016.\n                <a href=\"https:\/\/www.ecdc.europa.eu\/en\/publications-data\/social-media-strategy-development-guide-using-social-media-public-health\">https:\/\/www.ecdc.europa.eu\/en\/publications-data\/social-media-strategy-development-guide-using-social-media-public-health<\/a>.\n        <\/li>\n        <li>\n            Local Government Association of South Australia. &#8220;Social Media During Emergencies Guide.&#8221;\n                Updated April 20, 2016. (note: the author of this publication has removed the PDF file since this WebResource referenced it)\n        <\/li>\n        <li>\n            National Safe Skies Alliance, Inc. PARAS Report 003: Enhancing Communication &#038;\n                Collaboration Among Airport Stakeholders. Louisville: January 2017.\n                <a href=\"https:\/\/www.sskies.org\/images\/uploads\/subpage\/PARAS_0003.C2Guidebook.FinalReport.pdf\">https:\/\/www.sskies.org\/images\/uploads\/subpage\/PARAS_0003.C2Guidebook.FinalReport.pdf<\/a>.\n        <\/li>\n        <li>\n            Nash, J. M., R. Agnew, S. A. D. Ward, R. A. Massey, T. Callister, R. McNeill, F. Barich, J. Phy, and E. Tolton. <i>ACRP Report 65: Guidebook for Airport Irregular Operations\n                (IROPS) Contingency Planning<\/i>. Transportation Research Board of the National Academies, Washington, D.C.: 2012.\n                <a href=\"http:\/\/www.trb.org\/Publications\/Blurbs\/166569.aspx\">http:\/\/www.trb.org\/Publications\/Blurbs\/166569.aspx<\/a>.\n        <\/li>\n        <li>\n            Cogliandro, B., R. Kicinger, E. Masterson, G. O&#8217;Keeffe, R. Agnew, J. M. Nash, C. Coverdell, T. Anderson, R. Marchi, J. Phy, and T. Callister. <i>ACRP Report 153: Guidebook for IROPS Stakeholder\n                Communication &#038; Coordination<\/i>. Transportation Research Board, Washington, D.C.: 2016.\n                <a href=\"http:\/\/www.trb.org\/Publications\/Blurbs\/174234.aspx\">http:\/\/www.trb.org\/Publications\/Blurbs\/174234.aspx<\/a>.\n        <\/li>\n        <li>\n            Perry, L. J., O. Damian, and A. Lagu. <i>ACRP Synthesis 56: Understanding the Value of Social Media\n                at Airports for Customer Engagement<\/i>. Transportation Research Board of the National Academies, Washington, D.C.: 2014.\n                <a href=\"http:\/\/www.trb.org\/Main\/Blurbs\/170977.aspx\">http:\/\/www.trb.org\/Main\/Blurbs\/170977.aspx<\/a>.\n        <\/li>\n        <li>\n            Smith, J. F., K. A. Kenville, J. M. Sawyer, and R. E. Garcia.  <i>ACRP Synthesis 73: Emergency Communications Planning for\n                Airports<\/i>. Transportation Research Board, Washington, D.C.: 2016. <a href=\"http:\/\/www.trb.org\/ACRP\/Blurbs\/174757.aspx\">http:\/\/www.trb.org\/ACRP\/Blurbs\/174757.aspx<\/a>.\n        <\/li>\n    <\/ul>\n\t\t\t<a href=\"https:\/\/crp.trb.org\/acrpwebresource8\/resources\/aviation-industry-examples\/\" target=\"_self\" role=\"button\" rel=\"noopener\">\n\t\t\t\t\t\tResources | Aviation Industry Examples\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/crp.trb.org\/acrpwebresource8\/resources\/glossary\/\" target=\"_self\" role=\"button\" rel=\"noopener\">\n\t\t\t\t\t\t\tResources | Glossary\n\t\t\t<\/a>\n\n","protected":false},"excerpt":{"rendered":"<p>Resources Supplemental Reading Sort Airport Irregular Operations Nash, J. M., R. Agnew, S. A. D. Ward, R. A. Massey, T. Callister, R. McNeill, F. Barich, J. Phy, and E. Tolton. ACRP Report 65: Guidebook for Airport Irregular Operations (IROPS) Contingency Planning. Transportation Research Board of the National Academies, Washington, D.C.: 2012. http:\/\/www.trb.org\/Publications\/Blurbs\/166569.aspx. Cogliandro, B., R. &hellip; <a href=\"https:\/\/crp.trb.org\/acrpwebresource8\/resources\/supplemental-reading\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Supplemental Reading&#8221;<\/span><\/a><\/p>\n","protected":false},"author":88,"featured_media":0,"parent":1582,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-2337","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/crp.trb.org\/acrpwebresource8\/wp-json\/wp\/v2\/pages\/2337","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crp.trb.org\/acrpwebresource8\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/crp.trb.org\/acrpwebresource8\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/crp.trb.org\/acrpwebresource8\/wp-json\/wp\/v2\/users\/88"}],"replies":[{"embeddable":true,"href":"https:\/\/crp.trb.org\/acrpwebresource8\/wp-json\/wp\/v2\/comments?post=2337"}],"version-history":[{"count":1,"href":"https:\/\/crp.trb.org\/acrpwebresource8\/wp-json\/wp\/v2\/pages\/2337\/revisions"}],"predecessor-version":[{"id":4304,"href":"https:\/\/crp.trb.org\/acrpwebresource8\/wp-json\/wp\/v2\/pages\/2337\/revisions\/4304"}],"up":[{"embeddable":true,"href":"https:\/\/crp.trb.org\/acrpwebresource8\/wp-json\/wp\/v2\/pages\/1582"}],"wp:attachment":[{"href":"https:\/\/crp.trb.org\/acrpwebresource8\/wp-json\/wp\/v2\/media?parent=2337"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/crp.trb.org\/acrpwebresource8\/wp-json\/wp\/v2\/categories?post=2337"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/crp.trb.org\/acrpwebresource8\/wp-json\/wp\/v2\/tags?post=2337"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}