Photo: Fraport AG
Airport Case Study: Frankfurt Airport
Key Highlights
- Fully common use.
- Very mature data analytics for airport collaborative decision-making.
- Taking over the security screening function of the airport, the first German airport to do so.
- Actively working with stakeholders like fire protection, border police, and others that need queueing, processing, and signage.
- Common use helped move operations during the COVID-19 pandemic when they temporarily closed one out of two terminals, operating all airlines in one terminal.
- Uses analytics and passenger flow monitoring to help evaluate needs in terminals.
- Has a dedicated passenger flow duty officer who can manually adjust flows.
- Lufthansa is the home airline but is still part of a common use environment.
Frankfurt Airport views its airport as a big integrated ecosystem where the same services are provided across the whole environment. They worked to become fully common use in traditional airline operations and are now growing the program to include new systems. The airport is truly involved in all parts of the process, from roadway to ramp. Notably, they have now taken over the security screening function (starting January 1st, 2023, preparation ongoing)-the first airport in Germany to be allowed to do so. That means that they are directly involved in all aspects of the passenger journey on-airport.
Focus Systems and Services
- Dynamic signage
- Integrated sensors
- Common use club
- Biometrics
- Camera zones
Airport Images
Emergency Services
Photo: Fraport AG
Check-in Hall
Photo: Fraport AG
Ramp Equipment
Photo: Fraport AG