{"id":128,"date":"2021-11-02T12:15:23","date_gmt":"2021-11-02T12:15:23","guid":{"rendered":"https:\/\/crp.trb.org\/uat\/acrp0148\/?page_id=128"},"modified":"2023-04-06T13:20:48","modified_gmt":"2023-04-06T13:20:48","slug":"facility-accessibility","status":"publish","type":"page","link":"https:\/\/crp.trb.org\/acrpwebresource14\/facility-accessibility\/","title":{"rendered":"Facility Accessibility"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"128\" class=\"elementor elementor-128\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6369c70a elementor-section-full_width elementor-section-items-top elementor-section-content-top elementor-section-height-min-height elementor-section-height-default\" data-id=\"6369c70a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-13ae1c32\" data-id=\"13ae1c32\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca19ca6 elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ca19ca6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjE5NTYiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Assessment Tools<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjE5NTMiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Subject Matter Expert Interviews<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.trb.org\/ACRP\/ACRP.aspx\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Link to Guide<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/crp.trb.org\/acrpwebresource14\/wp-content\/uploads\/sites\/29\/2023\/02\/ACRP-User-Guide-02.22.23.pdf\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">User Guide<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3f20a139\" data-id=\"3f20a139\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-64ceb568 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"64ceb568\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7d87cba0\" data-id=\"7d87cba0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-656c9df8 elementor-widget elementor-widget-heading\" data-id=\"656c9df8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A Companion WebResource to <i>ACRP Research Report 239: <br>Assessing Airport Programs for Travelers with Disabilities and Older Adults<\/i><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f8111de elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"5f8111de\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-5f8111de\" class=\"elementor-nav-menu\"><li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1925\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/airport-commitment-strategy\/\" class=\"elementor-item\">Airport Commitment &amp; Strategy<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1901\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#strategic-elements\" class=\"elementor-sub-item elementor-item-anchor\">Strategic Elements<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1902\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#human-resources\" class=\"elementor-sub-item elementor-item-anchor\">Airport-Wide Human Resource Management<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1903\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#accessibility-awareness\" class=\"elementor-sub-item elementor-item-anchor\">Accessibility\/Disability Awareness Training<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1904\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#sla-contracts\" class=\"elementor-sub-item elementor-item-anchor\">Service-Level Agreements, Contracts and Other Methods of Oversight<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1905\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#collaboration\" class=\"elementor-sub-item elementor-item-anchor\">Collaboration with Communities of Older Adults and Persons with Disabilities<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1906\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#case-study\" class=\"elementor-sub-item elementor-item-anchor\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1924\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/\" class=\"elementor-item\">Key Business Partners &#038; Airport Staff Services<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1907\"><a href=\"\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/#assistive-programs\" class=\"elementor-sub-item elementor-item-anchor\">Assistive Services and Airport-Wide Assistive Programs<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1908\"><a href=\"\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/#third-party-services\" class=\"elementor-sub-item elementor-item-anchor\">Other Third-Party Services<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1909\"><a href=\"\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/#case-study\" class=\"elementor-sub-item elementor-item-anchor\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1923\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/effective-communication\/\" class=\"elementor-item\">Effective Communication<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1910\"><a href=\"\/acrpwebresource14\/effective-communication\/#digital-accessibilty\" class=\"elementor-sub-item elementor-item-anchor\">Digital Accessibilty<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1911\"><a href=\"\/acrpwebresource14\/effective-communication\/#pre-trip\" class=\"elementor-sub-item elementor-item-anchor\">Pre-trip Communication and Information<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1912\"><a href=\"\/acrpwebresource14\/effective-communication\/#onsite-communication\" class=\"elementor-sub-item elementor-item-anchor\">Onsite Customer Communication and Information<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1913\"><a href=\"\/acrpwebresource14\/effective-communication\/#indepedentnavigation\" class=\"elementor-sub-item elementor-item-anchor\">Independent Navigation<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1914\"><a href=\"\/acrpwebresource14\/effective-communication\/#airport-public\" class=\"elementor-sub-item elementor-item-anchor\">Communication with the Airport Public and Customers with Disabilities and Older Adults<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1915\"><a href=\"\/acrpwebresource14\/effective-communication\/#irops\" class=\"elementor-sub-item elementor-item-anchor\">Emergency Planning and Irregular Operations (IROPS)<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1916\"><a href=\"\/acrpwebresource14\/effective-communication\/#casestudy\" class=\"elementor-sub-item elementor-item-anchor\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1922\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/facility-accessibility\/\" class=\"elementor-item\">Facility Accessibility<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1917\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#access-arrival\" class=\"elementor-sub-item elementor-item-anchor\">Access of Arrival (Curbside, Parking or Other Drop-Off Point)<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1918\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#terminal-layout\" class=\"elementor-sub-item elementor-item-anchor\">Terminal Layout and Design<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1919\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#equipment-accessibility\" class=\"elementor-sub-item elementor-item-anchor\">Equipment Accessibility<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1920\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#casestudy\" class=\"elementor-sub-item elementor-item-anchor\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-5f8111de\" class=\"elementor-nav-menu\"><li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1925\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/airport-commitment-strategy\/\" class=\"elementor-item\" tabindex=\"-1\">Airport Commitment &amp; Strategy<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1901\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#strategic-elements\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Strategic Elements<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1902\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#human-resources\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Airport-Wide Human Resource Management<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1903\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#accessibility-awareness\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Accessibility\/Disability Awareness Training<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1904\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#sla-contracts\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Service-Level Agreements, Contracts and Other Methods of Oversight<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1905\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#collaboration\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Collaboration with Communities of Older Adults and Persons with Disabilities<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1906\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#case-study\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1924\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/\" class=\"elementor-item\" tabindex=\"-1\">Key Business Partners &#038; Airport Staff Services<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1907\"><a href=\"\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/#assistive-programs\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Assistive Services and Airport-Wide Assistive Programs<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1908\"><a href=\"\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/#third-party-services\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Other Third-Party Services<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1909\"><a href=\"\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/#case-study\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1923\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/effective-communication\/\" class=\"elementor-item\" tabindex=\"-1\">Effective Communication<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1910\"><a href=\"\/acrpwebresource14\/effective-communication\/#digital-accessibilty\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Digital Accessibilty<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1911\"><a href=\"\/acrpwebresource14\/effective-communication\/#pre-trip\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Pre-trip Communication and Information<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1912\"><a href=\"\/acrpwebresource14\/effective-communication\/#onsite-communication\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Onsite Customer Communication and Information<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1913\"><a href=\"\/acrpwebresource14\/effective-communication\/#indepedentnavigation\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Independent Navigation<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1914\"><a href=\"\/acrpwebresource14\/effective-communication\/#airport-public\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Communication with the Airport Public and Customers with Disabilities and Older Adults<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1915\"><a href=\"\/acrpwebresource14\/effective-communication\/#irops\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Emergency Planning and Irregular Operations (IROPS)<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1916\"><a href=\"\/acrpwebresource14\/effective-communication\/#casestudy\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1922\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/facility-accessibility\/\" class=\"elementor-item\" tabindex=\"-1\">Facility Accessibility<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1917\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#access-arrival\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Access of Arrival (Curbside, Parking or Other Drop-Off Point)<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1918\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#terminal-layout\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Terminal Layout and Design<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1919\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#equipment-accessibility\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Equipment Accessibility<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1920\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#casestudy\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-77a76d58 elementor-widget elementor-widget-menu-anchor\" data-id=\"77a76d58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"case-study\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-28b46661 elementor-section-full_width .airport_strategy elementor-section-height-default elementor-section-height-default\" data-id=\"28b46661\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4e1a5151 contentpage\" data-id=\"4e1a5151\" data-element_type=\"column\" data-e-type=\"column\" id=\"contentpage\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49a6680e elementor-view-stacked elementor-position-inline-start elementor-shape-circle elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"49a6680e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-wheelchair\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2a569a elementor-widget elementor-widget-text-editor\" data-id=\"a2a569a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Facility accessibility is a basic right that all travelers should have when engaging in their journeys through airports. While the Americans with Disabilities Act (ADA) mandates certain requirements, airport facilities are still not as accessible as they need to be to accommodate travelers with disabilities and older adults. The issue is further exacerbated because many airport terminals were designed and retrofitted long ago and did not consider as many traveler comforts and needs as architects and designers do today. Another key issue is that travelers do not know who is responsible for assisting them when entering facilities and drop-off points such as parking lots, rental cars, curbside or the terminal.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a8d91b6 elementor-widget elementor-widget-heading\" data-id=\"1a8d91b6\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"access-arrival\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1.\tAccess of Arrival (Curbside, Parking or Other Drop-Off Point)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67da4cd0 elementor-widget elementor-widget-text-editor\" data-id=\"67da4cd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>While there are multiple transportation options, the arrival points for travelers with disabilities and older adults may be limited due to several factors noted in <i>ACRP Research Report 210: Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities<\/i>, including:<\/p>\n<ul>\n<li>Accessibility of the available modes of transportation;<\/li>\n<li>Location of airport arrival point (curbside or remote);<\/li>\n<li>If remote, distance to walk and\/or accessibility of shuttle or automated people mover;<\/li>\n<li>Availability of disability-related assistance and means to request it at the arrival point; and<\/li>\n<li>Availability of assistance with luggage.<\/li>\n<\/ul>\n<p>The following notable practices improve access of arrival at the airport for the target groups.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13800bcf elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"13800bcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1.1\tAccessible ground transportation (rideshare, taxis, hotel shuttles, etc.)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6f9ad5 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"c6f9ad5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 11H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 9.05H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M8.79.39A8.18 8.18 0 1017 8.56 8.17 8.17 0 008.79.39zm3.92 11.78a1 1 0 01-1 1H5.93a1 1 0 01-1-1V4.84a1 1 0 011-1h5.8a1 1 0 011 1z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 5.21H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57aea906 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"57aea906\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Comment\/ feedback tracking\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a6c1b0b2-f5dc-4dc1-8e86-bb262f63e48f\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"b8a8088c-6c9e-407f-9579-b80d43035d42\" d=\"M8.7.5a8.18 8.18 0 108.17 8.17A8.17 8.17 0 008.7.5zm2.77 11.37a4.82 4.82 0 01-.73.43 5 5 0 01-2 .43 4.39 4.39 0 01-4.61-4.17 4.39 4.39 0 014.58-4.18 4.39 4.39 0 014.58 4.18 3.88 3.88 0 01-.82 2.36l1 1.63z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1939603a elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"1939603a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Mystery shopping\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"be991255-f183-4946-8079-a6eb4341f6e7\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"f7209c23-8165-4ff0-95d6-52384268c9e3\" d=\"M8.67.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.67.5zm1.89 4.19a1.61 1.61 0 011.59 1.64 1.65 1.65 0 01-.89 1.47 1.51 1.51 0 01-.7.17 1.64 1.64 0 010-3.28zm-3.7 3.6a2.54 2.54 0 01-1.07.23 2.32 2.32 0 01-2.42-2.21A2.32 2.32 0 015.79 4.1a2.32 2.32 0 012.42 2.21 2.06 2.06 0 01-.43 1.25l.55.86-1.09-.36a2.4 2.4 0 01-.38.23zm.73 5.06c.08-2.68 1.43-4.82 3.1-4.82s3 2.16 3.09 4.86q-3.09-.06-6.19-.04z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52dde54a elementor-widget elementor-widget-text-editor\" data-id=\"52dde54a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Designate accessible loading zones on arrivals and departures levels adjacent to curb cuts. Identify zones with clearly visible signage and roadway markings.<\/li><li>Communicate the designated area by signage. Mark the location on the airport layout map on the website and airport app.<\/li><li>Provide a contact number on signage and online that can be called or texted, kiosks, or courtesy phones to request assistance at each major airport arrival point.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-272db784 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"272db784\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1.2\tDesignate pick-up\/drop-off areas for travelers needing assistance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1744a854 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"1744a854\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 11H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 9.05H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M8.79.39A8.18 8.18 0 1017 8.56 8.17 8.17 0 008.79.39zm3.92 11.78a1 1 0 01-1 1H5.93a1 1 0 01-1-1V4.84a1 1 0 011-1h5.8a1 1 0 011 1z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 5.21H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6540625a elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6540625a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Comment\/ feedback tracking\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a6c1b0b2-f5dc-4dc1-8e86-bb262f63e48f\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"b8a8088c-6c9e-407f-9579-b80d43035d42\" d=\"M8.7.5a8.18 8.18 0 108.17 8.17A8.17 8.17 0 008.7.5zm2.77 11.37a4.82 4.82 0 01-.73.43 5 5 0 01-2 .43 4.39 4.39 0 01-4.61-4.17 4.39 4.39 0 014.58-4.18 4.39 4.39 0 014.58 4.18 3.88 3.88 0 01-.82 2.36l1 1.63z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26fd998 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"26fd998\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Mystery shopping\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"be991255-f183-4946-8079-a6eb4341f6e7\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"f7209c23-8165-4ff0-95d6-52384268c9e3\" d=\"M8.67.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.67.5zm1.89 4.19a1.61 1.61 0 011.59 1.64 1.65 1.65 0 01-.89 1.47 1.51 1.51 0 01-.7.17 1.64 1.64 0 010-3.28zm-3.7 3.6a2.54 2.54 0 01-1.07.23 2.32 2.32 0 01-2.42-2.21A2.32 2.32 0 015.79 4.1a2.32 2.32 0 012.42 2.21 2.06 2.06 0 01-.43 1.25l.55.86-1.09-.36a2.4 2.4 0 01-.38.23zm.73 5.06c.08-2.68 1.43-4.82 3.1-4.82s3 2.16 3.09 4.86q-3.09-.06-6.19-.04z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-284d7e50 elementor-widget elementor-widget-text-editor\" data-id=\"284d7e50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Train assistants to let travelers know how long they can expect to wait when left unattended and how to request assistance if they require it.<\/li><li>Provide a contact phone number with voice and text messaging capabilities for travelers who are unable to move about independently and need to request immediate assistance.<\/li><li>Provide a customer-facing app similar to those used by transportation network companies that shows the expected arrival time of the assigned assistant and offers a means to communicate as needed.<\/li><li>Provide self-service\/autonomous wheelchairs or scooters in airports to offer more flexibility and independence for travelers.<\/li><li>Set key performance indicators in conjunction with airlines and their service companies, and require them to regularly provide data to assess their performance.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48339f0b elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"48339f0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1.3\tProvide travelers with the means to request assistance on arrival<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-655f9ff4 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"655f9ff4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 11H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 9.05H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M8.79.39A8.18 8.18 0 1017 8.56 8.17 8.17 0 008.79.39zm3.92 11.78a1 1 0 01-1 1H5.93a1 1 0 01-1-1V4.84a1 1 0 011-1h5.8a1 1 0 011 1z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 5.21H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a3e1711 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"3a3e1711\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Comment\/ feedback tracking\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a6c1b0b2-f5dc-4dc1-8e86-bb262f63e48f\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"b8a8088c-6c9e-407f-9579-b80d43035d42\" d=\"M8.7.5a8.18 8.18 0 108.17 8.17A8.17 8.17 0 008.7.5zm2.77 11.37a4.82 4.82 0 01-.73.43 5 5 0 01-2 .43 4.39 4.39 0 01-4.61-4.17 4.39 4.39 0 014.58-4.18 4.39 4.39 0 014.58 4.18 3.88 3.88 0 01-.82 2.36l1 1.63z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62cae876 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"62cae876\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Mystery shopping\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"be991255-f183-4946-8079-a6eb4341f6e7\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"f7209c23-8165-4ff0-95d6-52384268c9e3\" d=\"M8.67.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.67.5zm1.89 4.19a1.61 1.61 0 011.59 1.64 1.65 1.65 0 01-.89 1.47 1.51 1.51 0 01-.7.17 1.64 1.64 0 010-3.28zm-3.7 3.6a2.54 2.54 0 01-1.07.23 2.32 2.32 0 01-2.42-2.21A2.32 2.32 0 015.79 4.1a2.32 2.32 0 012.42 2.21 2.06 2.06 0 01-.43 1.25l.55.86-1.09-.36a2.4 2.4 0 01-.38.23zm.73 5.06c.08-2.68 1.43-4.82 3.1-4.82s3 2.16 3.09 4.86q-3.09-.06-6.19-.04z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a3cb4e0 elementor-widget elementor-widget-text-editor\" data-id=\"2a3cb4e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Provide digital or physical means to request assistance (accessible kiosk, courtesy phones, phone\/text number, call button, etc.) in parking facilities\/lots, public transportation, and other drop-off areas, and publicize availability of the service on the website and through social media.<\/li><li>Provide assistance in areas not covered by the Air Carrier Access Act (ACAA) Part 382 (rental car facilities, parking facilities, light rail, etc.).<\/li><li>Encourage airlines and their service providers to create and staff reception areas near terminal entrances where curbside check-in is not available. This is especially helpful at international terminals where curbside check-in is not available.<\/li><li>Provide the means of requesting timely assistance at point of arrival\u00a0(and at point of departure).<\/li><li>Provide a free, accessible mode of transport (accessible shuttle, electric cart, wheelchair service, etc.) between terminals and between remote areas (such as parking garage, rental car lot, etc.) and the terminal.<\/li><li>The airport can choose to manage service provision to cover the gap themselves.<\/li><li>Airports, airlines and third-party\u00a0providers need to collaborate on determining the best way to share information about the traveler requesting assistance. This may include providing the contact phone numbers for the airport to request assistance on arrival on the website.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf45c88 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"7bf45c88\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"terminal-layout\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2.\tTerminal Layout and Design <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3eeff4a9 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"3eeff4a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 11H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 9.05H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M8.79.39A8.18 8.18 0 1017 8.56 8.17 8.17 0 008.79.39zm3.92 11.78a1 1 0 01-1 1H5.93a1 1 0 01-1-1V4.84a1 1 0 011-1h5.8a1 1 0 011 1z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 5.21H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8de74e2 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"8de74e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Comment\/ feedback tracking\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a6c1b0b2-f5dc-4dc1-8e86-bb262f63e48f\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"b8a8088c-6c9e-407f-9579-b80d43035d42\" d=\"M8.7.5a8.18 8.18 0 108.17 8.17A8.17 8.17 0 008.7.5zm2.77 11.37a4.82 4.82 0 01-.73.43 5 5 0 01-2 .43 4.39 4.39 0 01-4.61-4.17 4.39 4.39 0 014.58-4.18 4.39 4.39 0 014.58 4.18 3.88 3.88 0 01-.82 2.36l1 1.63z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-189c73be elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"189c73be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Mystery shopping\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"be991255-f183-4946-8079-a6eb4341f6e7\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"f7209c23-8165-4ff0-95d6-52384268c9e3\" d=\"M8.67.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.67.5zm1.89 4.19a1.61 1.61 0 011.59 1.64 1.65 1.65 0 01-.89 1.47 1.51 1.51 0 01-.7.17 1.64 1.64 0 010-3.28zm-3.7 3.6a2.54 2.54 0 01-1.07.23 2.32 2.32 0 01-2.42-2.21A2.32 2.32 0 015.79 4.1a2.32 2.32 0 012.42 2.21 2.06 2.06 0 01-.43 1.25l.55.86-1.09-.36a2.4 2.4 0 01-.38.23zm.73 5.06c.08-2.68 1.43-4.82 3.1-4.82s3 2.16 3.09 4.86q-3.09-.06-6.19-.04z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70efac14 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"70efac14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Audits\/ inspections\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"ac06f61c-013a-4439-ab44-fe13a609f3de\" data-name=\"Capa 1\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><path class=\"b7fa0caa-2660-451e-a9bf-3263dbda580c\" d=\"M75.11 29a46.12 46.12 0 1046.12 46.11A46.17 46.17 0 0075.11 29zM63.62 99.87L42.75 79l5.65-5.66 15.22 15.22 38.21-38.2 5.65 5.64z\"><\/path><path class=\"b7fa0caa-2660-451e-a9bf-3263dbda580c\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zm0 128.23a53.12 53.12 0 1153.12-53.12 53.11 53.11 0 01-53.12 53.12z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12ccf984 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"12ccf984\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Accessibility service excellence standards \" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"ac06f61c-013a-4439-ab44-fe13a609f3de\" data-name=\"Capa 1\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><path class=\"b7fa0caa-2660-451e-a9bf-3263dbda580c\" d=\"M75.11 29a46.12 46.12 0 1046.12 46.11A46.17 46.17 0 0075.11 29zM63.62 99.87L42.75 79l5.65-5.66 15.22 15.22 38.21-38.2 5.65 5.64z\"><\/path><path class=\"b7fa0caa-2660-451e-a9bf-3263dbda580c\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zm0 128.23a53.12 53.12 0 1153.12-53.12 53.11 53.11 0 01-53.12 53.12z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-705d2141 elementor-widget elementor-widget-text-editor\" data-id=\"705d2141\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Given changing accessibility needs and an upcoming change to ADA Accessibility Standards for design, airports are encouraged to adopt a more universal, inclusive approach to terminal and facility design, which can include architecture, sounds and changes in gradient or texture of flooring. Universal Design (UD), as the name suggests, attempts to meet the needs of people of all ages, sizes and abilities. According to the Universal Design Society, UD is \u201can approach to design that works to ensure products and buildings can be used by virtually everyone, regardless of their level of ability or disability.\u201d Some notable practices to improve terminal layout and design for travelers with disabilities and older adults include:<\/p><ol><li>Review the lighting throughout the terminal to ensure adequate and safe lighting and minimize glare.<\/li><li>Identify and minimize unpleasant sensory experiences (sounds, lighting, etc.).<\/li><li>Create a Design Standards manual in collaboration with internal stakeholders and travelers with disabilities, and provide it to concessionaires, vendors and contractors.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35196488 elementor-widget elementor-widget-menu-anchor\" data-id=\"35196488\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"equipment-accessibility\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee62c6c elementor-widget elementor-widget-heading\" data-id=\"ee62c6c\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"equipment-ccessibility\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3.\tEquipment Accessibility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f7db6b4 elementor-widget elementor-widget-text-editor\" data-id=\"4f7db6b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ensuring access to certain equipment for travelers with disabilities and older adults can help create a safer, more convenient and more comfortable experience for these groups. The following notable practices relate to equipment accessibility.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b17f7b2 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2b17f7b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3.1\tCommon use self-service kiosks<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16fdda4 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"16fdda4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 11H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 9.05H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M8.79.39A8.18 8.18 0 1017 8.56 8.17 8.17 0 008.79.39zm3.92 11.78a1 1 0 01-1 1H5.93a1 1 0 01-1-1V4.84a1 1 0 011-1h5.8a1 1 0 011 1z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 5.21H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-983b19f elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"983b19f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Comment\/ feedback tracking\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a6c1b0b2-f5dc-4dc1-8e86-bb262f63e48f\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"b8a8088c-6c9e-407f-9579-b80d43035d42\" d=\"M8.7.5a8.18 8.18 0 108.17 8.17A8.17 8.17 0 008.7.5zm2.77 11.37a4.82 4.82 0 01-.73.43 5 5 0 01-2 .43 4.39 4.39 0 01-4.61-4.17 4.39 4.39 0 014.58-4.18 4.39 4.39 0 014.58 4.18 3.88 3.88 0 01-.82 2.36l1 1.63z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bcefd4e elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5bcefd4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Mystery shopping\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"be991255-f183-4946-8079-a6eb4341f6e7\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"f7209c23-8165-4ff0-95d6-52384268c9e3\" d=\"M8.67.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.67.5zm1.89 4.19a1.61 1.61 0 011.59 1.64 1.65 1.65 0 01-.89 1.47 1.51 1.51 0 01-.7.17 1.64 1.64 0 010-3.28zm-3.7 3.6a2.54 2.54 0 01-1.07.23 2.32 2.32 0 01-2.42-2.21A2.32 2.32 0 015.79 4.1a2.32 2.32 0 012.42 2.21 2.06 2.06 0 01-.43 1.25l.55.86-1.09-.36a2.4 2.4 0 01-.38.23zm.73 5.06c.08-2.68 1.43-4.82 3.1-4.82s3 2.16 3.09 4.86q-3.09-.06-6.19-.04z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-761042d2 elementor-widget elementor-widget-text-editor\" data-id=\"761042d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kiosks installed on or after December 12, 2016, must meet the design specifications set by Part 382 and Section 504, with a minimum of 25 percent accessible by December 12, 2022:<\/p><ol><li>Clearly identify accessible kiosks and standardize their location.<\/li><li>Enable\/direct customers who cannot use kiosks due to their disability to go to the head of the full-service line, as required by the ACAA, or provide a dedicated line for customers with disabilities.<\/li><li>Ensure staff are present to direct and assist customers, as required by the ACAA.<\/li><li>Implement touchless check-in options.<\/li><li>Provide voice-activated kiosks (when legally permissible).<\/li><li>Review regulatory requirements under the ACAA and Section 504.<\/li><li>Review industry notable practices.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6734ba44 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"6734ba44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3.2\tSeating<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-661d4f41 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"661d4f41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 11H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 9.05H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M8.79.39A8.18 8.18 0 1017 8.56 8.17 8.17 0 008.79.39zm3.92 11.78a1 1 0 01-1 1H5.93a1 1 0 01-1-1V4.84a1 1 0 011-1h5.8a1 1 0 011 1z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 5.21H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c423672 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"c423672\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Comment\/ feedback tracking\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"be991255-f183-4946-8079-a6eb4341f6e7\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"f7209c23-8165-4ff0-95d6-52384268c9e3\" d=\"M8.67.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.67.5zm1.89 4.19a1.61 1.61 0 011.59 1.64 1.65 1.65 0 01-.89 1.47 1.51 1.51 0 01-.7.17 1.64 1.64 0 010-3.28zm-3.7 3.6a2.54 2.54 0 01-1.07.23 2.32 2.32 0 01-2.42-2.21A2.32 2.32 0 015.79 4.1a2.32 2.32 0 012.42 2.21 2.06 2.06 0 01-.43 1.25l.55.86-1.09-.36a2.4 2.4 0 01-.38.23zm.73 5.06c.08-2.68 1.43-4.82 3.1-4.82s3 2.16 3.09 4.86q-3.09-.06-6.19-.04z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bdfe4b8 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"7bdfe4b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Mystery shopping\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"be991255-f183-4946-8079-a6eb4341f6e7\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"f7209c23-8165-4ff0-95d6-52384268c9e3\" d=\"M8.67.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.67.5zm1.89 4.19a1.61 1.61 0 011.59 1.64 1.65 1.65 0 01-.89 1.47 1.51 1.51 0 01-.7.17 1.64 1.64 0 010-3.28zm-3.7 3.6a2.54 2.54 0 01-1.07.23 2.32 2.32 0 01-2.42-2.21A2.32 2.32 0 015.79 4.1a2.32 2.32 0 012.42 2.21 2.06 2.06 0 01-.43 1.25l.55.86-1.09-.36a2.4 2.4 0 01-.38.23zm.73 5.06c.08-2.68 1.43-4.82 3.1-4.82s3 2.16 3.09 4.86q-3.09-.06-6.19-.04z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa3de19 elementor-widget elementor-widget-text-editor\" data-id=\"fa3de19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Provide a row of seats in the ticket counter area, near the entry to the security checkpoint and at frequent intervals along long concourses.<\/li><li>Provide a row of seats with armrests in each security re-composure area for older travelers and those with reduced mobility, not just low benches without backs or armrests.<\/li><li>Plan for additional seating throughout the terminal in any renovations or new terminal designs.<\/li><li>Ensure that seating designs meet accessibility needs, such as higher seats with armrests that enable older travelers to more easily sit and stand, and seats with no exterior armrest to enable transfer by persons using their own wheelchairs.<\/li><li>Provide charging stations for devices near seating.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25474feb elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"25474feb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3.3\tAmenities<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7024262c elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"7024262c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 11H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 9.05H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M8.79.39A8.18 8.18 0 1017 8.56 8.17 8.17 0 008.79.39zm3.92 11.78a1 1 0 01-1 1H5.93a1 1 0 01-1-1V4.84a1 1 0 011-1h5.8a1 1 0 011 1z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 5.21H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-789774fa elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"789774fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Comment\/ feedback tracking\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a6c1b0b2-f5dc-4dc1-8e86-bb262f63e48f\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"b8a8088c-6c9e-407f-9579-b80d43035d42\" d=\"M8.7.5a8.18 8.18 0 108.17 8.17A8.17 8.17 0 008.7.5zm2.77 11.37a4.82 4.82 0 01-.73.43 5 5 0 01-2 .43 4.39 4.39 0 01-4.61-4.17 4.39 4.39 0 014.58-4.18 4.39 4.39 0 014.58 4.18 3.88 3.88 0 01-.82 2.36l1 1.63z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-177b2f95 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"177b2f95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Mystery shopping\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"be991255-f183-4946-8079-a6eb4341f6e7\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"f7209c23-8165-4ff0-95d6-52384268c9e3\" d=\"M8.67.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.67.5zm1.89 4.19a1.61 1.61 0 011.59 1.64 1.65 1.65 0 01-.89 1.47 1.51 1.51 0 01-.7.17 1.64 1.64 0 010-3.28zm-3.7 3.6a2.54 2.54 0 01-1.07.23 2.32 2.32 0 01-2.42-2.21A2.32 2.32 0 015.79 4.1a2.32 2.32 0 012.42 2.21 2.06 2.06 0 01-.43 1.25l.55.86-1.09-.36a2.4 2.4 0 01-.38.23zm.73 5.06c.08-2.68 1.43-4.82 3.1-4.82s3 2.16 3.09 4.86q-3.09-.06-6.19-.04z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40552cf6 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"40552cf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Audits\/ inspections\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"ac06f61c-013a-4439-ab44-fe13a609f3de\" data-name=\"Capa 1\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><path class=\"b7fa0caa-2660-451e-a9bf-3263dbda580c\" d=\"M75.11 29a46.12 46.12 0 1046.12 46.11A46.17 46.17 0 0075.11 29zM63.62 99.87L42.75 79l5.65-5.66 15.22 15.22 38.21-38.2 5.65 5.64z\"><\/path><path class=\"b7fa0caa-2660-451e-a9bf-3263dbda580c\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zm0 128.23a53.12 53.12 0 1153.12-53.12 53.11 53.11 0 01-53.12 53.12z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-794fb1bd elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"794fb1bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Other tools\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><g id=\"bbe102e7-502c-41c3-a240-ebe310e9a38a\" data-name=\"Capa 2\"><path class=\"aac80c05-ee5b-4f8d-8eb0-e5e200e378b3\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zM46.45 122.16a10.08 10.08 0 01-14.26-14.26l30.29-30.28 8.66 8.66a8.31 8.31 0 001.42 9.78zm73.71 0a10.08 10.08 0 01-14.26 0l-29.71-29.7a3.17 3.17 0 010-4.49L78.13 86 45.92 53.83l-1.5 1.51a3.18 3.18 0 01-4.8-.36L30 41.84a3.18 3.18 0 01.31-4.13l5.58-5.58a3.18 3.18 0 014.11-.31l13.1 9.68a3.18 3.18 0 01.36 4.8L52 47.8 84.16 80 86 78.2a3.16 3.16 0 014.48 0l29.71 29.7a10.08 10.08 0 01-.03 14.26zm1.89-56.57a23.72 23.72 0 01-24.63 5.61l-3.37 3.36a8.3 8.3 0 00-9.61-1.51l-8.7-8.7 7.31-7.3a23.71 23.71 0 0126.05-31.63 2.16 2.16 0 011.18 3.66l-5 5A10.42 10.42 0 00120 48.82l5-5a2.16 2.16 0 012.19-.52 2.12 2.12 0 011.49 1.7 23.69 23.69 0 01-6.63 20.59z\" id=\"ab6f2c30-2eb5-40f7-a083-6bd801f6bd70\" data-name=\"Capa 1\"><\/path><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7444f2e1 elementor-widget elementor-widget-text-editor\" data-id=\"7444f2e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As renovations and\/or new terminals\/concourses are designed, the viewpoint of the traveler must be taken into consideration, with attention to the need for sensory rooms or quiet areas, lighting and glare adjustments, additional wheelchair storage at locations throughout the airport, provision of electric carts that can transport multiple customers with reduced mobility, new technologies such as automated wheelchairs, etc. Notable practices to ensure adequate amenities are provided include:<\/p>\n<ol>\n<li>Provide a sensory room or quiet area within each concourse. Create an area identified as a \u201cquiet\u201d area for immediate relief if no sensory room can be available.<\/li>\n<li>Locate a small area in each concourse where a portable Service Animal Relief Area can be installed (as at Philadelphia International Airport and Charlotte Douglas International Airport) until a more permanent solution can be designed and built.<\/li>\n<li>Meet with organizations representing travelers with hidden disabilities, such as autism, to determine the need and use of sensory rooms and\/or quiet areas and their effectiveness.<\/li>\n<li>Provide clearly identified adult and\/or private changing rooms pre-security and beyond security on concourses.<\/li>\n<li>Provide adequate adult-sized, height-adjustable changing tables. These should be clearly identified and located landside and airside in each terminal.<\/li>\n<li>Identify the demand for change machines and provide at least one change machine pre-security in a strategic location, such as a baggage claim.<\/li>\n<li>Offer a wheelchair, stroller and scooter rental program to provide travelers with disabilities and older adults with more autonomy.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-44833e58 elementor-widget elementor-widget-menu-anchor\" data-id=\"44833e58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"casestudy\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-55a616f elementor-section-full_width .airport_strategy elementor-section-height-default elementor-section-height-default\" data-id=\"55a616f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6203e0fc\" data-id=\"6203e0fc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-278dc5b6 elementor-widget elementor-widget-heading\" data-id=\"278dc5b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">MINI CASE STUDY: VANCOUVER INTERNATIONAL AIRPORT ACCESSIBILITY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3255bfb3 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"3255bfb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\n<br>Example of commitment to facility accessibility through Universal Design  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1042b840 elementor-widget elementor-widget-text-editor\" data-id=\"1042b840\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Region:<\/strong> Canada<\/p>\n<figure id=\"attachment_425\" aria-describedby=\"caption-attachment-425\" style=\"width: 400px\" class=\"wp-caption alignright\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-425\" src=\"https:\/\/crp.trb.org\/uat\/acrp0148\/wp-content\/uploads\/sites\/38\/2021\/12\/pedestrian-ramp-YVR-airport.png\" alt=\"\" width=\"400\" height=\"345\" srcset=\"https:\/\/crp.trb.org\/acrpwebresource14\/wp-content\/uploads\/sites\/29\/2021\/12\/pedestrian-ramp-YVR-airport.png 666w, https:\/\/crp.trb.org\/acrpwebresource14\/wp-content\/uploads\/sites\/29\/2021\/12\/pedestrian-ramp-YVR-airport-300x259.png 300w\" sizes=\"(max-width: 400px) 85vw, 400px\" \/><figcaption id=\"caption-attachment-425\" class=\"wp-caption-text\">Pedestrian and electric cart ramp at YVR<\/figcaption><\/figure>\n<p>Vancouver International Airport (YVR) has been a proponent of Universal Design (UD) for over 20 years, incorporating UD standards into new construction and improvements to existing facilities and services since the airport was built in 1995. YVR has historically exceeded code minimums for supporting passenger wayfinding with the intent to help passengers orient themselves intuitively with minimal reliance on signage. This is in addition to a terminal layout that minimizes walking distances along with a UD approach to lighting, millwork, flooring and other finishes.&nbsp;<span style=\"color: var( --e-global-color-text );font-family: var( --e-global-typography-text-font-family ), Sans-serif;font-size: var( --e-global-typography-text-font-size );font-weight: var( --e-global-typography-text-font-weight )\">A detailed list of the accessibility and UD features at YVR can be found in Chapter 11 in <\/span><i style=\"color: var( --e-global-color-text );font-family: var( --e-global-typography-text-font-family ), Sans-serif;font-size: var( --e-global-typography-text-font-size );font-weight: var( --e-global-typography-text-font-weight )\">ACRP Research Report 210<\/i><span style=\"color: var( --e-global-color-text );font-family: var( --e-global-typography-text-font-family ), Sans-serif;font-size: var( --e-global-typography-text-font-size );font-weight: var( --e-global-typography-text-font-weight )\">.&nbsp;<\/span><\/p><p>Recognizing the airport&#8217;s commitment to accessibility, the Rick Hansen Foundation (RHF) in 2018 awarded YVR with the first Accessibility Certified Gold rating, the highest rating in the Rick Hansen Foundation Accessibility Certification Program (RHFAC). The RHFAC is the first program to measure the level of meaningful access beyond building code and is based upon the holistic user experience of people with varying disabilities affecting their mobility, vision and hearing. As of 2021, over 1,350 sites have been rated by the RHF.<\/p>\n<p>A number of accessibility features were identified as leading to YVR&#8217;s Gold rating including:<\/p>\n<ul>\n<li>Universal food and service counters for people using wheeled mobility devices<\/li>\n<li>Low-resistance carpeting for easier movement and greater stability<\/li>\n<li>Textured terminal flooring to assist with wayfinding<\/li>\n<li>Curbside ramps and assistance<\/li>\n<li>Accessible parking in all lots with accessible bus service to long-term parking<\/li>\n<li>Universal seating throughout the terminal<\/li>\n<li>Universally accessible washrooms<\/li>\n<li>Pet relief areas for individuals traveling with assistance animals<\/li>\n<li>Adaptive speakers throughout the terminal building<\/li>\n<li>Clearly marked signage and wayfinding<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-14d71eb2 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"14d71eb2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky&quot;:&quot;bottom&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3ae5d988\" data-id=\"3ae5d988\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-173ff2bb excludetoc elementor-widget elementor-widget-heading\" data-id=\"173ff2bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span data-tooltip=\"This toolbar provides a key for the assessment tool icons. Click on each icon for more details\" class=\"ep-tooltip ept-top elementor-heading-title elementor-size-default\">Assessment Tools<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f2b56d4 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4f2b56d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-info-circle\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tThis toolbar provides a key for the assessment tool icons. 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href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjcyIiwidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"be991255-f183-4946-8079-a6eb4341f6e7\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"f7209c23-8165-4ff0-95d6-52384268c9e3\" d=\"M8.67.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.67.5zm1.89 4.19a1.61 1.61 0 011.59 1.64 1.65 1.65 0 01-.89 1.47 1.51 1.51 0 01-.7.17 1.64 1.64 0 010-3.28zm-3.7 3.6a2.54 2.54 0 01-1.07.23 2.32 2.32 0 01-2.42-2.21A2.32 2.32 0 015.79 4.1a2.32 2.32 0 012.42 2.21 2.06 2.06 0 01-.43 1.25l.55.86-1.09-.36a2.4 2.4 0 01-.38.23zm.73 5.06c.08-2.68 1.43-4.82 3.1-4.82s3 2.16 3.09 4.86q-3.09-.06-6.19-.04z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5fb9379f\" data-id=\"5fb9379f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4abbb5f7 elementor-align-justify excludetoc elementor-widget elementor-widget-button\" data-id=\"4abbb5f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a data-tooltip=\"View all assessment tools\" class=\"ep-tooltip ept-top elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjI5IiwidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Assessment Tools Subject Matter Expert Interviews Link to Guide User Guide A Companion WebResource to ACRP Research Report 239: Assessing Airport Programs for Travelers with Disabilities and Older Adults Facility accessibility is a basic right that all travelers should have when engaging in their journeys through airports. While the Americans with Disabilities Act (ADA) mandates &hellip; <a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/facility-accessibility\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Facility Accessibility&#8221;<\/span><\/a><\/p>\n","protected":false},"author":111,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-128","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/pages\/128","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/users\/111"}],"replies":[{"embeddable":true,"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/comments?post=128"}],"version-history":[{"count":45,"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/pages\/128\/revisions"}],"predecessor-version":[{"id":2278,"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/pages\/128\/revisions\/2278"}],"wp:attachment":[{"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/media?parent=128"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/categories?post=128"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/tags?post=128"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}