{"id":124,"date":"2021-11-02T12:14:29","date_gmt":"2021-11-02T12:14:29","guid":{"rendered":"https:\/\/crp.trb.org\/uat\/acrp0148\/?page_id=124"},"modified":"2023-04-06T13:25:29","modified_gmt":"2023-04-06T13:25:29","slug":"key-business-partners-and-airport-staff-services","status":"publish","type":"page","link":"https:\/\/crp.trb.org\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/","title":{"rendered":"Key Business Partners and Airport Staff Services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"124\" class=\"elementor elementor-124\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-125a83b8 elementor-section-full_width elementor-section-items-top elementor-section-content-top elementor-section-height-min-height elementor-section-height-default\" data-id=\"125a83b8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1d06afb2\" data-id=\"1d06afb2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c07ec61 elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5c07ec61\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjE5NTYiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Assessment Tools<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjE5NTMiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Subject Matter Expert Interviews<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.trb.org\/ACRP\/ACRP.aspx\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Link to Guide<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/crp.trb.org\/acrpwebresource14\/wp-content\/uploads\/sites\/29\/2023\/02\/ACRP-User-Guide-02.22.23.pdf\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">User Guide<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-297d7b6b\" data-id=\"297d7b6b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2d7cfe68 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2d7cfe68\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3ca3d2b8\" data-id=\"3ca3d2b8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2dff54f4 elementor-widget elementor-widget-heading\" data-id=\"2dff54f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A Companion WebResource to <i>ACRP Research Report 239: <br>Assessing Airport Programs for Travelers with Disabilities and Older Adults<\/i><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-111c1f5d elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"111c1f5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-111c1f5d\" class=\"elementor-nav-menu\"><li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1925\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/airport-commitment-strategy\/\" class=\"elementor-item\">Airport Commitment &amp; Strategy<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1901\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#strategic-elements\" class=\"elementor-sub-item elementor-item-anchor\">Strategic Elements<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1902\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#human-resources\" class=\"elementor-sub-item elementor-item-anchor\">Airport-Wide Human Resource Management<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1903\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#accessibility-awareness\" class=\"elementor-sub-item elementor-item-anchor\">Accessibility\/Disability Awareness Training<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1904\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#sla-contracts\" class=\"elementor-sub-item elementor-item-anchor\">Service-Level Agreements, Contracts and Other Methods of Oversight<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1905\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#collaboration\" class=\"elementor-sub-item elementor-item-anchor\">Collaboration with Communities of Older Adults and Persons with Disabilities<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1906\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#case-study\" class=\"elementor-sub-item elementor-item-anchor\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1924\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/\" class=\"elementor-item\">Key Business Partners &#038; Airport Staff Services<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1907\"><a href=\"\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/#assistive-programs\" class=\"elementor-sub-item elementor-item-anchor\">Assistive Services and Airport-Wide Assistive Programs<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1908\"><a href=\"\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/#third-party-services\" class=\"elementor-sub-item elementor-item-anchor\">Other Third-Party Services<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1909\"><a href=\"\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/#case-study\" class=\"elementor-sub-item elementor-item-anchor\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1923\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/effective-communication\/\" class=\"elementor-item\">Effective Communication<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1910\"><a href=\"\/acrpwebresource14\/effective-communication\/#digital-accessibilty\" class=\"elementor-sub-item elementor-item-anchor\">Digital Accessibilty<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1911\"><a href=\"\/acrpwebresource14\/effective-communication\/#pre-trip\" class=\"elementor-sub-item elementor-item-anchor\">Pre-trip Communication and Information<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1912\"><a href=\"\/acrpwebresource14\/effective-communication\/#onsite-communication\" class=\"elementor-sub-item elementor-item-anchor\">Onsite Customer Communication and Information<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1913\"><a href=\"\/acrpwebresource14\/effective-communication\/#indepedentnavigation\" class=\"elementor-sub-item elementor-item-anchor\">Independent Navigation<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1914\"><a href=\"\/acrpwebresource14\/effective-communication\/#airport-public\" class=\"elementor-sub-item elementor-item-anchor\">Communication with the Airport Public and Customers with Disabilities and Older Adults<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1915\"><a href=\"\/acrpwebresource14\/effective-communication\/#irops\" class=\"elementor-sub-item elementor-item-anchor\">Emergency Planning and Irregular Operations (IROPS)<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1916\"><a href=\"\/acrpwebresource14\/effective-communication\/#casestudy\" class=\"elementor-sub-item elementor-item-anchor\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1922\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/facility-accessibility\/\" class=\"elementor-item\">Facility Accessibility<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1917\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#access-arrival\" class=\"elementor-sub-item elementor-item-anchor\">Access of Arrival (Curbside, Parking or Other Drop-Off Point)<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1918\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#terminal-layout\" class=\"elementor-sub-item elementor-item-anchor\">Terminal Layout and Design<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1919\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#equipment-accessibility\" class=\"elementor-sub-item elementor-item-anchor\">Equipment Accessibility<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1920\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#casestudy\" class=\"elementor-sub-item elementor-item-anchor\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-111c1f5d\" class=\"elementor-nav-menu\"><li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1925\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/airport-commitment-strategy\/\" class=\"elementor-item\" tabindex=\"-1\">Airport Commitment &amp; Strategy<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1901\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#strategic-elements\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Strategic Elements<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1902\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#human-resources\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Airport-Wide Human Resource Management<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1903\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#accessibility-awareness\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Accessibility\/Disability Awareness Training<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1904\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#sla-contracts\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Service-Level Agreements, Contracts and Other Methods of Oversight<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1905\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#collaboration\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Collaboration with Communities of Older Adults and Persons with Disabilities<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1906\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#case-study\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1924\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/\" class=\"elementor-item\" tabindex=\"-1\">Key Business Partners &#038; Airport Staff Services<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1907\"><a href=\"\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/#assistive-programs\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Assistive Services and Airport-Wide Assistive Programs<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1908\"><a href=\"\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/#third-party-services\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Other Third-Party Services<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1909\"><a href=\"\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/#case-study\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1923\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/effective-communication\/\" class=\"elementor-item\" tabindex=\"-1\">Effective Communication<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1910\"><a href=\"\/acrpwebresource14\/effective-communication\/#digital-accessibilty\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Digital Accessibilty<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1911\"><a href=\"\/acrpwebresource14\/effective-communication\/#pre-trip\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Pre-trip Communication and Information<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1912\"><a href=\"\/acrpwebresource14\/effective-communication\/#onsite-communication\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Onsite Customer Communication and Information<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1913\"><a href=\"\/acrpwebresource14\/effective-communication\/#indepedentnavigation\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Independent Navigation<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1914\"><a href=\"\/acrpwebresource14\/effective-communication\/#airport-public\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Communication with the Airport Public and Customers with Disabilities and Older Adults<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1915\"><a href=\"\/acrpwebresource14\/effective-communication\/#irops\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Emergency Planning and Irregular Operations (IROPS)<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1916\"><a href=\"\/acrpwebresource14\/effective-communication\/#casestudy\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1922\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/facility-accessibility\/\" class=\"elementor-item\" tabindex=\"-1\">Facility Accessibility<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1917\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#access-arrival\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Access of Arrival (Curbside, Parking or Other Drop-Off Point)<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1918\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#terminal-layout\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Terminal Layout and Design<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1919\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#equipment-accessibility\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Equipment Accessibility<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1920\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#casestudy\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6e970e15 elementor-section-full_width .airport_strategy elementor-section-height-default elementor-section-height-default\" data-id=\"6e970e15\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-54d4c7af contentpage\" data-id=\"54d4c7af\" data-element_type=\"column\" data-e-type=\"column\" id=\"contentpage\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25b52486 elementor-view-stacked elementor-position-inline-start elementor-shape-circle elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"25b52486\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-handshake\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75d1f987 elementor-widget elementor-widget-text-editor\" data-id=\"75d1f987\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Key business partners\u2019 services include the services and staff support provided by airlines, third-party providers and other suppliers. These services are among the most basic services provided at airports and, as a result, are valued by all travelers.\u00a0<\/p><p>Support staff services, which are an important component of key business partners\u2019 services, provide the \u201chuman\u201d\/customer interface that is essential to provide peace of mind to customers who require additional assistance.<\/p><p>As a result, the importance of these services to the traveler grows proportionately greater when basic services fall short of the customer\u2019s expectations. For travelers with disabilities and older adults, who are often most dependent on these services for basic support, seamless communication and continual collaboration between the airport, airlines, third-party providers and other suppliers are even more essential to deliver a seamless customer experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b6f20fd elementor-widget elementor-widget-heading\" data-id=\"7b6f20fd\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"assistive-programs\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1.\tAssistive Services and Airport-Wide Assistive Programs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5774a4d2 elementor-widget elementor-widget-text-editor\" data-id=\"5774a4d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Assistive services, such as wheelchairs, escort services, and the airport staff that support these services, are utilized most frequently by travelers with disabilities and older adults requiring extra assistance. In addition to assistive services, airports also provide airport-wide assistive programs that are focused on enhancing the travel experience for travelers requiring specialized assistance throughout the airport journey. Monitoring and evaluating these services and programs are critical to adequately determine the customer satisfaction of these two important and growing traveler groups. Notable practices listed below provide guidelines on ensuring assistive services\/programs are inclusive and accessible to travelers with all types of disabilities and older adults requiring extra assistance, and not just those with reduced mobility.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-427bd703 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"427bd703\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1.1\tDifferentiating assistive services for travelers with different types of disabilities <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d1d6b19 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6d1d6b19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 11H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 9.05H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M8.79.39A8.18 8.18 0 1017 8.56 8.17 8.17 0 008.79.39zm3.92 11.78a1 1 0 01-1 1H5.93a1 1 0 01-1-1V4.84a1 1 0 011-1h5.8a1 1 0 011 1z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 5.21H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e283676 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"7e283676\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Comment\/ feedback tracking\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a6c1b0b2-f5dc-4dc1-8e86-bb262f63e48f\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"b8a8088c-6c9e-407f-9579-b80d43035d42\" d=\"M8.7.5a8.18 8.18 0 108.17 8.17A8.17 8.17 0 008.7.5zm2.77 11.37a4.82 4.82 0 01-.73.43 5 5 0 01-2 .43 4.39 4.39 0 01-4.61-4.17 4.39 4.39 0 014.58-4.18 4.39 4.39 0 014.58 4.18 3.88 3.88 0 01-.82 2.36l1 1.63z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d00a5ce elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5d00a5ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Focus groups\/ intercept interviews\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a821e9bb-9f39-428d-8b62-ca3aaf5a6d31\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"e324bbee-c846-46bd-bad8-e5be1c79d599\" d=\"M8.7.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.7.5zm3.8 4.58a1.25 1.25 0 011.22 1.26A1.28 1.28 0 0113 7.47a1.19 1.19 0 01-.54.12 1.26 1.26 0 010-2.51zM8.66 3.57a1.23 1.23 0 011.21 1.25A1.25 1.25 0 019.2 6a1.26 1.26 0 01-.54.13 1.26 1.26 0 010-2.51zM5 5.08a1.24 1.24 0 011.17 1.26 1.27 1.27 0 01-.67 1.13 1.25 1.25 0 01-.5.12 1.26 1.26 0 010-2.51zm5.27 6.64a5.89 5.89 0 01.24-1.5H7.22a5.64 5.64 0 01.24 1.53H2.73C2.75 9.66 3.78 8 5.05 8a1.93 1.93 0 011.51.91c.36-1.42 1.2-2.43 2.19-2.43s1.9 1.11 2.25 2.6A2 2 0 0112.6 8c1.28 0 2.32 1.65 2.37 3.71-1.58.01-3.16 0-4.74.01z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77c9a942 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"77c9a942\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Usage data\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><g id=\"a9ae519a-94bc-4d78-8906-a5e38ec9b206\" data-name=\"Capa 2\"><path class=\"acb59a47-d5cb-4d1d-82f2-1065f4c3c2e3\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zm24.21 33.73h13.05v69H99.32zM75.11 47.65h14v55.1h-14zM52.83 62.91h13.4v39.84h-13.4zm60.29 53.59h-76V33.73H45v74.9h68.15z\" id=\"ea43f049-9a8b-4642-8653-d8731e20dc95\" data-name=\"Capa 1\"><\/path><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7769d2d elementor-widget elementor-widget-text-editor\" data-id=\"7769d2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Train airport staff, business partner staff and volunteers on how to identify and address the differing needs of travelers with varying disabilities requiring extra assistance. Accessibility training can be standalone or incorporated into existing training programs.<\/li><li>Train staff on how to properly handle devices such as personal wheelchairs, walking canes, etc.<\/li><li>Purchase wheelchairs in a variety of types and sizes that travelers may borrow; hire a contractor to manage their maintenance and relocation where needed; and advertise their availability online and on signage at the airport.<\/li><li>Require disability awareness training for service providers, with an emphasis on providing appropriate assistance to people in need of wheelchair assistance versus a walking escort.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b699a10 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"7b699a10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1.2\tProvide assistive services between point of arrival (parking, rental car, transportation mode, curbside, etc.) and the terminal entrance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37dce6af elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"37dce6af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 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elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a6c1b0b2-f5dc-4dc1-8e86-bb262f63e48f\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"b8a8088c-6c9e-407f-9579-b80d43035d42\" d=\"M8.7.5a8.18 8.18 0 108.17 8.17A8.17 8.17 0 008.7.5zm2.77 11.37a4.82 4.82 0 01-.73.43 5 5 0 01-2 .43 4.39 4.39 0 01-4.61-4.17 4.39 4.39 0 014.58-4.18 4.39 4.39 0 014.58 4.18 3.88 3.88 0 01-.82 2.36l1 1.63z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22c60c99 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"22c60c99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Focus groups\/ intercept interviews\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a821e9bb-9f39-428d-8b62-ca3aaf5a6d31\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"e324bbee-c846-46bd-bad8-e5be1c79d599\" d=\"M8.7.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.7.5zm3.8 4.58a1.25 1.25 0 011.22 1.26A1.28 1.28 0 0113 7.47a1.19 1.19 0 01-.54.12 1.26 1.26 0 010-2.51zM8.66 3.57a1.23 1.23 0 011.21 1.25A1.25 1.25 0 019.2 6a1.26 1.26 0 01-.54.13 1.26 1.26 0 010-2.51zM5 5.08a1.24 1.24 0 011.17 1.26 1.27 1.27 0 01-.67 1.13 1.25 1.25 0 01-.5.12 1.26 1.26 0 010-2.51zm5.27 6.64a5.89 5.89 0 01.24-1.5H7.22a5.64 5.64 0 01.24 1.53H2.73C2.75 9.66 3.78 8 5.05 8a1.93 1.93 0 011.51.91c.36-1.42 1.2-2.43 2.19-2.43s1.9 1.11 2.25 2.6A2 2 0 0112.6 8c1.28 0 2.32 1.65 2.37 3.71-1.58.01-3.16 0-4.74.01z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36676f1b elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"36676f1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Usage data\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><g id=\"a9ae519a-94bc-4d78-8906-a5e38ec9b206\" data-name=\"Capa 2\"><path class=\"acb59a47-d5cb-4d1d-82f2-1065f4c3c2e3\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zm24.21 33.73h13.05v69H99.32zM75.11 47.65h14v55.1h-14zM52.83 62.91h13.4v39.84h-13.4zm60.29 53.59h-76V33.73H45v74.9h68.15z\" id=\"ea43f049-9a8b-4642-8653-d8731e20dc95\" data-name=\"Capa 1\"><\/path><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e7a161 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"8e7a161\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Other tools\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><g id=\"bbe102e7-502c-41c3-a240-ebe310e9a38a\" data-name=\"Capa 2\"><path class=\"aac80c05-ee5b-4f8d-8eb0-e5e200e378b3\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zM46.45 122.16a10.08 10.08 0 01-14.26-14.26l30.29-30.28 8.66 8.66a8.31 8.31 0 001.42 9.78zm73.71 0a10.08 10.08 0 01-14.26 0l-29.71-29.7a3.17 3.17 0 010-4.49L78.13 86 45.92 53.83l-1.5 1.51a3.18 3.18 0 01-4.8-.36L30 41.84a3.18 3.18 0 01.31-4.13l5.58-5.58a3.18 3.18 0 014.11-.31l13.1 9.68a3.18 3.18 0 01.36 4.8L52 47.8 84.16 80 86 78.2a3.16 3.16 0 014.48 0l29.71 29.7a10.08 10.08 0 01-.03 14.26zm1.89-56.57a23.72 23.72 0 01-24.63 5.61l-3.37 3.36a8.3 8.3 0 00-9.61-1.51l-8.7-8.7 7.31-7.3a23.71 23.71 0 0126.05-31.63 2.16 2.16 0 011.18 3.66l-5 5A10.42 10.42 0 00120 48.82l5-5a2.16 2.16 0 012.19-.52 2.12 2.12 0 011.49 1.7 23.69 23.69 0 01-6.63 20.59z\" id=\"ab6f2c30-2eb5-40f7-a083-6bd801f6bd70\" data-name=\"Capa 1\"><\/path><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67eb7c62 elementor-widget elementor-widget-text-editor\" data-id=\"67eb7c62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Provide convenient means of requesting timely assistance at point of arrival (and at point of departure).<\/li><li>Provide a free, accessible mode of transport (e.g., accessible shuttle, electric cart, or wheelchair service) between terminals and between remote areas (such as parking garage and rental car lot) and the terminal.<\/li><li>Make provision for the airport to manage service to cover gaps themselves. For example, San Francisco International Airport covers the cost of the service between the rental car facility and check-in for departing passengers, and between baggage claim and the consolidated rental car facility for arriving passengers. Portland International Airport requires airlines to cover service provision between arrival points and the terminal. Under new Canadian accessible transportation for persons with disabilities regulations, Vancouver International Airport provides advance reservations for curbside service, which can be arranged by calling or emailing their customer call center and specifying the arrival time and location.<\/li><li>Use services such as Travelers Aid and enlist airport volunteers to provide\/supplement assistance to travelers with disabilities and older adults.<\/li><li>Ensure that airports, airlines and third-party providers collaborate regarding the best way to share information about travelers requesting assistance. This may include providing the appropriate contact phone numbers on the airport website to request assistance upon arrival at the airport.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32d34036 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"32d34036\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1.3 Making waiting times at various points of the journey predictable<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-676f37f2 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"676f37f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 11H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 9.05H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M8.79.39A8.18 8.18 0 1017 8.56 8.17 8.17 0 008.79.39zm3.92 11.78a1 1 0 01-1 1H5.93a1 1 0 01-1-1V4.84a1 1 0 011-1h5.8a1 1 0 011 1z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 5.21H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62628ac0 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"62628ac0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Comment\/ feedback tracking\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a6c1b0b2-f5dc-4dc1-8e86-bb262f63e48f\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"b8a8088c-6c9e-407f-9579-b80d43035d42\" d=\"M8.7.5a8.18 8.18 0 108.17 8.17A8.17 8.17 0 008.7.5zm2.77 11.37a4.82 4.82 0 01-.73.43 5 5 0 01-2 .43 4.39 4.39 0 01-4.61-4.17 4.39 4.39 0 014.58-4.18 4.39 4.39 0 014.58 4.18 3.88 3.88 0 01-.82 2.36l1 1.63z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dc6ae3 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"8dc6ae3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Focus groups\/ intercept interviews\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a821e9bb-9f39-428d-8b62-ca3aaf5a6d31\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"e324bbee-c846-46bd-bad8-e5be1c79d599\" d=\"M8.7.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.7.5zm3.8 4.58a1.25 1.25 0 011.22 1.26A1.28 1.28 0 0113 7.47a1.19 1.19 0 01-.54.12 1.26 1.26 0 010-2.51zM8.66 3.57a1.23 1.23 0 011.21 1.25A1.25 1.25 0 019.2 6a1.26 1.26 0 01-.54.13 1.26 1.26 0 010-2.51zM5 5.08a1.24 1.24 0 011.17 1.26 1.27 1.27 0 01-.67 1.13 1.25 1.25 0 01-.5.12 1.26 1.26 0 010-2.51zm5.27 6.64a5.89 5.89 0 01.24-1.5H7.22a5.64 5.64 0 01.24 1.53H2.73C2.75 9.66 3.78 8 5.05 8a1.93 1.93 0 011.51.91c.36-1.42 1.2-2.43 2.19-2.43s1.9 1.11 2.25 2.6A2 2 0 0112.6 8c1.28 0 2.32 1.65 2.37 3.71-1.58.01-3.16 0-4.74.01z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15b073eb elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"15b073eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Usage data\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><g id=\"a9ae519a-94bc-4d78-8906-a5e38ec9b206\" data-name=\"Capa 2\"><path class=\"acb59a47-d5cb-4d1d-82f2-1065f4c3c2e3\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zm24.21 33.73h13.05v69H99.32zM75.11 47.65h14v55.1h-14zM52.83 62.91h13.4v39.84h-13.4zm60.29 53.59h-76V33.73H45v74.9h68.15z\" id=\"ea43f049-9a8b-4642-8653-d8731e20dc95\" data-name=\"Capa 1\"><\/path><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2de2f2 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"2de2f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Other tools\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><g id=\"bbe102e7-502c-41c3-a240-ebe310e9a38a\" data-name=\"Capa 2\"><path class=\"aac80c05-ee5b-4f8d-8eb0-e5e200e378b3\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zM46.45 122.16a10.08 10.08 0 01-14.26-14.26l30.29-30.28 8.66 8.66a8.31 8.31 0 001.42 9.78zm73.71 0a10.08 10.08 0 01-14.26 0l-29.71-29.7a3.17 3.17 0 010-4.49L78.13 86 45.92 53.83l-1.5 1.51a3.18 3.18 0 01-4.8-.36L30 41.84a3.18 3.18 0 01.31-4.13l5.58-5.58a3.18 3.18 0 014.11-.31l13.1 9.68a3.18 3.18 0 01.36 4.8L52 47.8 84.16 80 86 78.2a3.16 3.16 0 014.48 0l29.71 29.7a10.08 10.08 0 01-.03 14.26zm1.89-56.57a23.72 23.72 0 01-24.63 5.61l-3.37 3.36a8.3 8.3 0 00-9.61-1.51l-8.7-8.7 7.31-7.3a23.71 23.71 0 0126.05-31.63 2.16 2.16 0 011.18 3.66l-5 5A10.42 10.42 0 00120 48.82l5-5a2.16 2.16 0 012.19-.52 2.12 2.12 0 011.49 1.7 23.69 23.69 0 01-6.63 20.59z\" id=\"ab6f2c30-2eb5-40f7-a083-6bd801f6bd70\" data-name=\"Capa 1\"><\/path><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6905775e elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6905775e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Audits\/ inspections\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"ac06f61c-013a-4439-ab44-fe13a609f3de\" data-name=\"Capa 1\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><path class=\"b7fa0caa-2660-451e-a9bf-3263dbda580c\" d=\"M75.11 29a46.12 46.12 0 1046.12 46.11A46.17 46.17 0 0075.11 29zM63.62 99.87L42.75 79l5.65-5.66 15.22 15.22 38.21-38.2 5.65 5.64z\"><\/path><path class=\"b7fa0caa-2660-451e-a9bf-3263dbda580c\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zm0 128.23a53.12 53.12 0 1153.12-53.12 53.11 53.11 0 01-53.12 53.12z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-544997bf elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"544997bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Mystery shopping\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"be991255-f183-4946-8079-a6eb4341f6e7\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"f7209c23-8165-4ff0-95d6-52384268c9e3\" d=\"M8.67.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.67.5zm1.89 4.19a1.61 1.61 0 011.59 1.64 1.65 1.65 0 01-.89 1.47 1.51 1.51 0 01-.7.17 1.64 1.64 0 010-3.28zm-3.7 3.6a2.54 2.54 0 01-1.07.23 2.32 2.32 0 01-2.42-2.21A2.32 2.32 0 015.79 4.1a2.32 2.32 0 012.42 2.21 2.06 2.06 0 01-.43 1.25l.55.86-1.09-.36a2.4 2.4 0 01-.38.23zm.73 5.06c.08-2.68 1.43-4.82 3.1-4.82s3 2.16 3.09 4.86q-3.09-.06-6.19-.04z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fe3ce0e elementor-widget elementor-widget-text-editor\" data-id=\"2fe3ce0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol>\n<li>Train assistants to let travelers know how long they can expect to wait when left unattended and how to request assistance if they require it.<\/li>\n<li>Provide a contact phone number with voice and text messaging capabilities for travelers who are unable to move about independently and need to request immediate assistance.<\/li>\n<li>Provide a customer-facing app, similar to those used by transportation network companies, that shows the expected arrival time of the assigned assistant and offers a means to communicate as needed.<\/li>\n<li>Provide self-service\/autonomous wheelchairs or scooters in airports to offer more flexibility and independence for travelers.<\/li>\n<li>Set key performance indicators in conjunction with airlines and their service companies, and require them to regularly provide data to assess their performance.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a849a59 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"6a849a59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1.4\tOther assistive programs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18663ed2 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"18663ed2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 11H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 9.05H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M8.79.39A8.18 8.18 0 1017 8.56 8.17 8.17 0 008.79.39zm3.92 11.78a1 1 0 01-1 1H5.93a1 1 0 01-1-1V4.84a1 1 0 011-1h5.8a1 1 0 011 1z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 5.21H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61903c33 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"61903c33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Comment\/ feedback tracking\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a6c1b0b2-f5dc-4dc1-8e86-bb262f63e48f\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"b8a8088c-6c9e-407f-9579-b80d43035d42\" d=\"M8.7.5a8.18 8.18 0 108.17 8.17A8.17 8.17 0 008.7.5zm2.77 11.37a4.82 4.82 0 01-.73.43 5 5 0 01-2 .43 4.39 4.39 0 01-4.61-4.17 4.39 4.39 0 014.58-4.18 4.39 4.39 0 014.58 4.18 3.88 3.88 0 01-.82 2.36l1 1.63z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-953aae3 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"953aae3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Focus groups\/ intercept interviews\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a821e9bb-9f39-428d-8b62-ca3aaf5a6d31\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"e324bbee-c846-46bd-bad8-e5be1c79d599\" d=\"M8.7.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.7.5zm3.8 4.58a1.25 1.25 0 011.22 1.26A1.28 1.28 0 0113 7.47a1.19 1.19 0 01-.54.12 1.26 1.26 0 010-2.51zM8.66 3.57a1.23 1.23 0 011.21 1.25A1.25 1.25 0 019.2 6a1.26 1.26 0 01-.54.13 1.26 1.26 0 010-2.51zM5 5.08a1.24 1.24 0 011.17 1.26 1.27 1.27 0 01-.67 1.13 1.25 1.25 0 01-.5.12 1.26 1.26 0 010-2.51zm5.27 6.64a5.89 5.89 0 01.24-1.5H7.22a5.64 5.64 0 01.24 1.53H2.73C2.75 9.66 3.78 8 5.05 8a1.93 1.93 0 011.51.91c.36-1.42 1.2-2.43 2.19-2.43s1.9 1.11 2.25 2.6A2 2 0 0112.6 8c1.28 0 2.32 1.65 2.37 3.71-1.58.01-3.16 0-4.74.01z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b2fcf5c elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"1b2fcf5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Usage data\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><g id=\"a9ae519a-94bc-4d78-8906-a5e38ec9b206\" data-name=\"Capa 2\"><path class=\"acb59a47-d5cb-4d1d-82f2-1065f4c3c2e3\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zm24.21 33.73h13.05v69H99.32zM75.11 47.65h14v55.1h-14zM52.83 62.91h13.4v39.84h-13.4zm60.29 53.59h-76V33.73H45v74.9h68.15z\" id=\"ea43f049-9a8b-4642-8653-d8731e20dc95\" data-name=\"Capa 1\"><\/path><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f91ef70 elementor-widget elementor-widget-text-editor\" data-id=\"7f91ef70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Service animal programs have been developed to help service animals prepare for air travel. Service dog training companies have arrangements with airports for orientation visits as part of the individual training that service dogs go through.<\/li><li>Therapy animal programs are helpful in reducing levels of anxiety among travelers.<\/li><li>Hidden disabilities lanyard programs provide a lanyard (typically sunflower patterned for ease of recognition) to any traveler upon request as a means to self-identify as having a disability and to help airport personnel identify travelers who may need additional assistance. This minimizes the need for travelers to approach staff and disclose that they have a disability.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-181f77ae elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"181f77ae\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"third-party-services\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2.\tOther Third-Party Services <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7e44b7 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"d7e44b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Comment\/ feedback tracking\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a6c1b0b2-f5dc-4dc1-8e86-bb262f63e48f\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"b8a8088c-6c9e-407f-9579-b80d43035d42\" d=\"M8.7.5a8.18 8.18 0 108.17 8.17A8.17 8.17 0 008.7.5zm2.77 11.37a4.82 4.82 0 01-.73.43 5 5 0 01-2 .43 4.39 4.39 0 01-4.61-4.17 4.39 4.39 0 014.58-4.18 4.39 4.39 0 014.58 4.18 3.88 3.88 0 01-.82 2.36l1 1.63z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-184736 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"184736\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Audits\/ inspections\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"ac06f61c-013a-4439-ab44-fe13a609f3de\" data-name=\"Capa 1\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><path class=\"b7fa0caa-2660-451e-a9bf-3263dbda580c\" d=\"M75.11 29a46.12 46.12 0 1046.12 46.11A46.17 46.17 0 0075.11 29zM63.62 99.87L42.75 79l5.65-5.66 15.22 15.22 38.21-38.2 5.65 5.64z\"><\/path><path class=\"b7fa0caa-2660-451e-a9bf-3263dbda580c\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zm0 128.23a53.12 53.12 0 1153.12-53.12 53.11 53.11 0 01-53.12 53.12z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49706d4a elementor-widget elementor-widget-text-editor\" data-id=\"49706d4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Other third-party services such as concessions, amenities, educational\/museum opportunities, and airport celebratory\/customer appreciation events need to be accessible to travelers who use wheelchairs or have hearing or visual disabilities. For people with disabilities and older adults, the challenges caused by facility and digital inaccessibility\u2014combined with limited independence and multiple assistive services gaps\u2014hamper, even preclude, these travelers from enjoying concessions, amenities, educational\/museum opportunities, and\/or airport celebratory events, to name but a few. For these reasons (and others highlighted in the guide), travelers with disabilities and older adults are less satisfied and contribute less proportionately to the airport\u2019s non-aeronautical revenue potential than do other customers.<\/p><p>Notable practices for other third-party services include:<\/p><ol><li>Develop detailed design guidelines for concessions and other third-party services to ensure full wheelchair accessibility (paths of travel, seating, tables, counters, etc.).<\/li><li>Consider the use of virtual assistants and robots to ensure travelers are provided with detailed information to locate third-party services, which static signage may be unable to provide. Virtual assistants can have an interactive component, such as a touchscreen, that can serve as a help desk and provide multiple distinct messages in multiple languages (including sign language).<\/li><li>Require concessionaires and other third-party services to have large print brochures, flyers, menus and other appropriate collateral material.<\/li><li>Encourage concessions to have accessible websites, especially online menus for food concessions.<\/li><li>Ensure accessibility features (VoiceOver\/TalkBack, screen magnifier, adjustable font, etc.) are enabled on customer service tablets at restaurants and other third-party services, as appropriate.<\/li><li>Require concessions to offer staff assistance as well as self-service technology so that customers, including older travelers and those with disabilities, have a choice of how they want to order and pay.<\/li><li>Explore feasibility of providing gate delivery\/pickup services, such as AtYourGate and Servy (Grab), as these also benefit travelers with disabilities of all types.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-77b9a7c elementor-widget elementor-widget-menu-anchor\" data-id=\"77b9a7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"case-study\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4ee9b9e4 elementor-section-full_width .airport_strategy elementor-section-height-default elementor-section-height-default\" data-id=\"4ee9b9e4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2af4d05d\" data-id=\"2af4d05d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-762ebe99 elementor-widget elementor-widget-heading\" data-id=\"762ebe99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">MINI CASE STUDY: LONDON STANSTED AIRPORT - WHEELLATOR AND BOSTON LOGAN INTERNATIONAL AIRPORT'S VIRTUAL ASSISTANT <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58862a3d elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"58862a3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Example of key business partner services<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66cf290 elementor-widget elementor-widget-text-editor\" data-id=\"66cf290\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<figure id=\"attachment_381\" aria-describedby=\"caption-attachment-381\" style=\"width: 519px\" class=\"wp-caption alignright\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-381\" src=\"http:\/\/crp.trb.org\/acrpwebresource14\/wp-content\/uploads\/sites\/29\/2021\/12\/wheellator-london-airport.jpeg\" alt=\"Wheellator at London Standed Airport - The Wheellator combines the benefits of a wheeled walking frame and a light-weight wheelchair.\" width=\"519\" height=\"433\" srcset=\"https:\/\/crp.trb.org\/acrpwebresource14\/wp-content\/uploads\/sites\/29\/2021\/12\/wheellator-london-airport.jpeg 1000w, https:\/\/crp.trb.org\/acrpwebresource14\/wp-content\/uploads\/sites\/29\/2021\/12\/wheellator-london-airport-300x251.jpeg 300w, https:\/\/crp.trb.org\/acrpwebresource14\/wp-content\/uploads\/sites\/29\/2021\/12\/wheellator-london-airport-768x642.jpeg 768w\" sizes=\"(max-width: 519px) 85vw, 519px\" \/><figcaption id=\"caption-attachment-381\" class=\"wp-caption-text\">Wheellator at London Stansted Airport<\/figcaption><\/figure>\n\n<strong>Region:<\/strong> United Kingdom\/East Coast USA\n\nAt the London Stansted Airport, OmniServ is partnering with Wheellator to help passengers with reduced mobility. The Wheellator is essentially two mobility devices in one, combining a wheeled walker\/walking frame with a lightweight wheelchair.\n\nTravelers have the option of walking with support from the rollator-like device then, when necessary, converting the device into a full wheelchair. The device can also be pushed by a travel companion or the user can move themselves.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-655e7da6 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"655e7da6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Example of technology that can enhance the experience for travelers with disabilities\/older adults <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d46e090 elementor-widget elementor-widget-text-editor\" data-id=\"3d46e090\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<figure id=\"attachment_382\" aria-describedby=\"caption-attachment-382\" style=\"width: 393px\" class=\"wp-caption alignleft\"><img decoding=\"async\" class=\" wp-image-382\" src=\"http:\/\/crp.trb.org\/acrpwebresource14\/wp-content\/uploads\/sites\/29\/2021\/12\/virtual-assistant-boston-logan-airport.jpeg\" alt=\"Tensator representatives say the life-like hologram assistant, which can speak English and Spanish, will be set up at Terminals A, B, and C. Right now, Tensator holograms have been situated at Terminal E since June 2012\" width=\"393\" height=\"359\" srcset=\"https:\/\/crp.trb.org\/acrpwebresource14\/wp-content\/uploads\/sites\/29\/2021\/12\/virtual-assistant-boston-logan-airport.jpeg 850w, https:\/\/crp.trb.org\/acrpwebresource14\/wp-content\/uploads\/sites\/29\/2021\/12\/virtual-assistant-boston-logan-airport-300x274.jpeg 300w, https:\/\/crp.trb.org\/acrpwebresource14\/wp-content\/uploads\/sites\/29\/2021\/12\/virtual-assistant-boston-logan-airport-768x702.jpeg 768w\" sizes=\"(max-width: 393px) 85vw, 393px\" \/><figcaption id=\"caption-attachment-382\" class=\"wp-caption-text\">Virtual Assistant at Boston Logan International<\/figcaption><\/figure><p>At Boston Logan International Airport (BOS), the Virtual Assistant\u2014dressed as a Mass Port customer service agent\u2014delivers TSA security information in English and Spanish to more than 6,000 travelers a day.<\/p><p>The Tensator Virtual Assistant uses imagery and audio messages to relay information and instructions to nearby individuals. Instead of posting a prerecorded video on a display screen, the Tensator puts the video on a flat, standing surface that resembles a human and, as a result, appears to be a person giving directions to anyone in proximity, detected via a sensor in the unit.\u00a0<span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">The effectiveness of messaging is much higher, due in part to the novelty of the device.\u00a0<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">The Tensator Virtual Assistant has an interactive touch screen that can serve as a help desk and provide up to 11 distinct messages, including wayfinding directions to users. The assistant is also multilingual, with the capability of using any prerecorded language.\u00a0<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">Verbally relayed information is easier to understand for travelers with cognitive disabilities and vision loss compared to posted signs with the same information. At BOS, this service speeds the screening process by getting travelers ready and frees up TSA agents to focus on screening. After piloting the Tensator Virtual Assistant in Terminal E, BOS also deployed them in Terminals A, B, and C.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-66082d08 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"66082d08\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky&quot;:&quot;bottom&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7051597a\" data-id=\"7051597a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-248c5021 excludetoc elementor-widget elementor-widget-heading\" data-id=\"248c5021\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span data-tooltip=\"This toolbar provides a key for the assessment tool icons. Click on each icon for more details\" class=\"ep-tooltip ept-top elementor-heading-title elementor-size-default\">Assessment Tools<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ade1bda elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"2ade1bda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-info-circle\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tThis toolbar provides a key for the assessment tool icons. Click on each icon for more details.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-571b09ed\" data-id=\"571b09ed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f8c88c2 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"4f8c88c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a data-tooltip=\"Comment\/ feedback tracking\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\" 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more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Assessment Tools Subject Matter Expert Interviews Link to Guide User Guide A Companion WebResource to ACRP Research Report 239: Assessing Airport Programs for Travelers with Disabilities and Older Adults Key business partners\u2019 services include the services and staff support provided by airlines, third-party providers and other suppliers. These services are among the most basic services &hellip; <a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Key Business Partners and Airport Staff Services&#8221;<\/span><\/a><\/p>\n","protected":false},"author":111,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-124","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/pages\/124","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/users\/111"}],"replies":[{"embeddable":true,"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/comments?post=124"}],"version-history":[{"count":57,"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/pages\/124\/revisions"}],"predecessor-version":[{"id":2281,"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/pages\/124\/revisions\/2281"}],"wp:attachment":[{"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/media?parent=124"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/categories?post=124"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/tags?post=124"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}