{"id":121,"date":"2021-11-02T12:13:53","date_gmt":"2021-11-02T12:13:53","guid":{"rendered":"https:\/\/crp.trb.org\/uat\/acrp0148\/?page_id=121"},"modified":"2023-04-06T13:17:32","modified_gmt":"2023-04-06T13:17:32","slug":"airport-commitment-strategy","status":"publish","type":"page","link":"https:\/\/crp.trb.org\/acrpwebresource14\/airport-commitment-strategy\/","title":{"rendered":"Airport Commitment &amp; Strategy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"121\" class=\"elementor elementor-121\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d7ba20a elementor-section-full_width elementor-section-items-top elementor-section-content-top elementor-section-height-min-height elementor-section-height-default\" data-id=\"5d7ba20a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-61af3e9a\" data-id=\"61af3e9a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-658aaeb6 elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"658aaeb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjE5NTYiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Assessment Tools <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjE5NTMiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Subject Matter Expert Interviews<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.trb.org\/ACRP\/ACRP.aspx\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Link to Guide<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/crp.trb.org\/acrpwebresource14\/wp-content\/uploads\/sites\/29\/2023\/02\/ACRP-User-Guide-02.22.23.pdf\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">User Guide<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4d5ef662\" data-id=\"4d5ef662\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6dbcc60a elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6dbcc60a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2fab8720\" data-id=\"2fab8720\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c207a08 elementor-widget elementor-widget-heading\" data-id=\"5c207a08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A Companion WebResource to <i>ACRP Research Report 239: <br>Assessing Airport Programs for Travelers with Disabilities and Older Adults<\/i><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-6727dc34 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"6727dc34\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-6727dc34\" class=\"elementor-nav-menu\"><li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1925\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/airport-commitment-strategy\/\" class=\"elementor-item\">Airport Commitment &amp; Strategy<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1901\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#strategic-elements\" class=\"elementor-sub-item elementor-item-anchor\">Strategic Elements<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1902\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#human-resources\" class=\"elementor-sub-item elementor-item-anchor\">Airport-Wide Human Resource Management<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1903\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#accessibility-awareness\" class=\"elementor-sub-item elementor-item-anchor\">Accessibility\/Disability Awareness Training<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1904\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#sla-contracts\" class=\"elementor-sub-item elementor-item-anchor\">Service-Level Agreements, Contracts and Other Methods of Oversight<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1905\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#collaboration\" class=\"elementor-sub-item elementor-item-anchor\">Collaboration with Communities of Older Adults and Persons with Disabilities<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1906\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#case-study\" class=\"elementor-sub-item elementor-item-anchor\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1924\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/\" class=\"elementor-item\">Key Business Partners &#038; Airport Staff Services<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1907\"><a href=\"\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/#assistive-programs\" class=\"elementor-sub-item elementor-item-anchor\">Assistive Services and Airport-Wide Assistive Programs<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1908\"><a href=\"\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/#third-party-services\" class=\"elementor-sub-item elementor-item-anchor\">Other Third-Party Services<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1909\"><a href=\"\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/#case-study\" class=\"elementor-sub-item elementor-item-anchor\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1923\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/effective-communication\/\" class=\"elementor-item\">Effective Communication<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1910\"><a href=\"\/acrpwebresource14\/effective-communication\/#digital-accessibilty\" class=\"elementor-sub-item elementor-item-anchor\">Digital Accessibilty<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1911\"><a href=\"\/acrpwebresource14\/effective-communication\/#pre-trip\" class=\"elementor-sub-item elementor-item-anchor\">Pre-trip Communication and Information<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1912\"><a href=\"\/acrpwebresource14\/effective-communication\/#onsite-communication\" class=\"elementor-sub-item elementor-item-anchor\">Onsite Customer Communication and Information<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1913\"><a href=\"\/acrpwebresource14\/effective-communication\/#indepedentnavigation\" class=\"elementor-sub-item elementor-item-anchor\">Independent Navigation<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1914\"><a href=\"\/acrpwebresource14\/effective-communication\/#airport-public\" class=\"elementor-sub-item elementor-item-anchor\">Communication with the Airport Public and Customers with Disabilities and Older Adults<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1915\"><a href=\"\/acrpwebresource14\/effective-communication\/#irops\" class=\"elementor-sub-item elementor-item-anchor\">Emergency Planning and Irregular Operations (IROPS)<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1916\"><a href=\"\/acrpwebresource14\/effective-communication\/#casestudy\" class=\"elementor-sub-item elementor-item-anchor\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1922\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/facility-accessibility\/\" class=\"elementor-item\">Facility Accessibility<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1917\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#access-arrival\" class=\"elementor-sub-item elementor-item-anchor\">Access of Arrival (Curbside, Parking or Other Drop-Off Point)<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1918\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#terminal-layout\" class=\"elementor-sub-item elementor-item-anchor\">Terminal Layout and Design<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1919\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#equipment-accessibility\" class=\"elementor-sub-item elementor-item-anchor\">Equipment Accessibility<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1920\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#casestudy\" class=\"elementor-sub-item elementor-item-anchor\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-6727dc34\" class=\"elementor-nav-menu\"><li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1925\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/airport-commitment-strategy\/\" class=\"elementor-item\" tabindex=\"-1\">Airport Commitment &amp; Strategy<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1901\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#strategic-elements\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Strategic Elements<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1902\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#human-resources\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Airport-Wide Human Resource Management<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1903\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#accessibility-awareness\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Accessibility\/Disability Awareness Training<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1904\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#sla-contracts\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Service-Level Agreements, Contracts and Other Methods of Oversight<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1905\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#collaboration\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Collaboration with Communities of Older Adults and Persons with Disabilities<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1906\"><a href=\"\/acrpwebresource14\/airport-commitment-strategy\/#case-study\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1924\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/\" class=\"elementor-item\" tabindex=\"-1\">Key Business Partners &#038; Airport Staff Services<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1907\"><a href=\"\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/#assistive-programs\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Assistive Services and Airport-Wide Assistive Programs<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1908\"><a href=\"\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/#third-party-services\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Other Third-Party Services<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1909\"><a href=\"\/acrpwebresource14\/key-business-partners-and-airport-staff-services\/#case-study\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1923\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/effective-communication\/\" class=\"elementor-item\" tabindex=\"-1\">Effective Communication<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1910\"><a href=\"\/acrpwebresource14\/effective-communication\/#digital-accessibilty\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Digital Accessibilty<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1911\"><a href=\"\/acrpwebresource14\/effective-communication\/#pre-trip\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Pre-trip Communication and Information<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1912\"><a href=\"\/acrpwebresource14\/effective-communication\/#onsite-communication\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Onsite Customer Communication and Information<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1913\"><a href=\"\/acrpwebresource14\/effective-communication\/#indepedentnavigation\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Independent Navigation<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1914\"><a href=\"\/acrpwebresource14\/effective-communication\/#airport-public\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Communication with the Airport Public and Customers with Disabilities and Older Adults<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1915\"><a href=\"\/acrpwebresource14\/effective-communication\/#irops\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Emergency Planning and Irregular Operations (IROPS)<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1916\"><a href=\"\/acrpwebresource14\/effective-communication\/#casestudy\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"top-menu-item menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1922\"><a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/facility-accessibility\/\" class=\"elementor-item\" tabindex=\"-1\">Facility Accessibility<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1917\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#access-arrival\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Access of Arrival (Curbside, Parking or Other Drop-Off Point)<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1918\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#terminal-layout\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Terminal Layout and Design<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1919\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#equipment-accessibility\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Equipment Accessibility<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1920\"><a href=\"\/acrpwebresource14\/facility-accessibility\/#casestudy\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Mini Case Study<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f5554fd elementor-widget elementor-widget-menu-anchor\" data-id=\"7f5554fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"strategic-elements\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7cffded8 elementor-section-full_width .airport_strategy elementor-section-height-default elementor-section-height-default\" data-id=\"7cffded8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4b9608e4 contentpage\" data-id=\"4b9608e4\" data-element_type=\"column\" data-e-type=\"column\" id=\"contentpage\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d27fd23 elementor-view-stacked elementor-position-inline-start elementor-shape-circle elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"d27fd23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plane-departure\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAirport Commitment and Strategy\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32e2cb7 elementor-widget elementor-widget-text-editor\" data-id=\"32e2cb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Enhancing the experience of travelers with disabilities and older adults begins with an executive commitment and a defined strategy. Airports that verbalize and implement a strategic, holistic and seamless approach to customer experience management airport-wide enjoy higher customer satisfaction across all customer demographics, including travelers with disabilities and older adults.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22f407e1 elementor-widget elementor-widget-menu-anchor\" data-id=\"22f407e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"strategic-elements\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b181b3 elementor-widget elementor-widget-heading\" data-id=\"3b181b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1.\tStrategic Elements <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7568f874 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"7568f874\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1.1\tCommitment to airport-wide accessibility and collaborative decision-making <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-466b136 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"466b136\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 11H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 9.05H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M8.79.39A8.18 8.18 0 1017 8.56 8.17 8.17 0 008.79.39zm3.92 11.78a1 1 0 01-1 1H5.93a1 1 0 01-1-1V4.84a1 1 0 011-1h5.8a1 1 0 011 1z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 5.21H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2be7e28c elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"2be7e28c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a data-tooltip=\"Accessibility service excellence standards\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjQ3IiwidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"ac06f61c-013a-4439-ab44-fe13a609f3de\" data-name=\"Capa 1\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><path class=\"b7fa0caa-2660-451e-a9bf-3263dbda580c\" d=\"M75.11 29a46.12 46.12 0 1046.12 46.11A46.17 46.17 0 0075.11 29zM63.62 99.87L42.75 79l5.65-5.66 15.22 15.22 38.21-38.2 5.65 5.64z\"><\/path><path class=\"b7fa0caa-2660-451e-a9bf-3263dbda580c\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zm0 128.23a53.12 53.12 0 1153.12-53.12 53.11 53.11 0 01-53.12 53.12z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-483d4f25 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"483d4f25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Disability Equality Index\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><g id=\"b24d2d6d-73bf-4454-a70b-d89c8f224dca\" data-name=\"Capa 2\"><g id=\"fb5a1f19-de3a-4bb1-a41d-1cbfb95268e5\" data-name=\"Capa 1\"><path class=\"ed2bb613-6796-4371-9a33-fbb40004da21\" d=\"M67.08 41.45A22.87 22.87 0 1090 64.32a22.9 22.9 0 00-22.92-22.87z\"><\/path><path class=\"ed2bb613-6796-4371-9a33-fbb40004da21\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zm32 117.73L81.85 92.52a31.85 31.85 0 118.9-6.92L115 109.82z\"><\/path><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f6fe48a elementor-widget elementor-widget-text-editor\" data-id=\"7f6fe48a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Review the current Airport Strategic Plan and\/or Airport Customer Experience Plan to ensure it demonstrates the airport\u2019s commitment to airport-wide accessibility throughout the organization.<\/li><li>Commit to making accessibility an essential component of the airport\u2019s customer experience brand and service delivery strategy rather than attempting to address each gap individually.<\/li><li>Develop and implement a unified accessibility action plan for the airport, working in collaboration with the airport community (if there is no current unified airport-wide accessibility plan) and affected traveler segments (travelers with disabilities and older adult populations).<\/li><li>Develop a long-term strategic plan for including accessibility in the fabric of providing services throughout the airport, regardless of who the service provider is.<\/li><li>Launch executive management-sponsored, airport-wide accessibility initiatives, complete with accessibility service standards aligned with the airport\u2019s customer experience\/customer service (CX\/CS) brand and service delivery strategy.<\/li><li>Establish performance management benchmarks and implement appropriate assessment tools to determine the effectiveness of the airport initiatives to achieve improved levels of accessibility throughout the airport.<\/li><li>Design and implement communications strategies to deliver the message throughout the organization and reinforce individual and department\/division achievements to improve accessibility.<\/li><li>Engage senior executives in accessibility awareness and promote information sharing by all airport stakeholders.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-282fd9b6 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"282fd9b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1.2\tAligned reporting structure and coordination of customer experience and accessibility activities <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26127586 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"26127586\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Disability Equality Index\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><g id=\"b24d2d6d-73bf-4454-a70b-d89c8f224dca\" data-name=\"Capa 2\"><g id=\"fb5a1f19-de3a-4bb1-a41d-1cbfb95268e5\" data-name=\"Capa 1\"><path class=\"ed2bb613-6796-4371-9a33-fbb40004da21\" d=\"M67.08 41.45A22.87 22.87 0 1090 64.32a22.9 22.9 0 00-22.92-22.87z\"><\/path><path class=\"ed2bb613-6796-4371-9a33-fbb40004da21\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zm32 117.73L81.85 92.52a31.85 31.85 0 118.9-6.92L115 109.82z\"><\/path><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e566a89 elementor-widget elementor-widget-text-editor\" data-id=\"3e566a89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Review the organizational chart to determine the reporting structure\/placement of the Americans with Disabilities Act (ADA) coordinator within the organization in relation to the CX\/CS senior manager position.<\/li><li>Include the ADA coordinator in appropriate customer experience meetings and in all meetings addressing accessibility matters.<\/li><li>Include the customer experience team in appropriate ADA meetings.<\/li><li>Consider reorganization of departments\/divisions so that both customer experience staff and ADA staff report to the same senior\/executive manager.<\/li><li>Address the information flow within the organization on sharing of data and resources to ensure that decisions are made throughout the airport collaboratively to address ADA and accessibility issues beyond the requirements of the Federal Aviation Administration (FAA) and\/or ADA.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2adadf93 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2adadf93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1.3\tInclusion of all travelers in program design and implementation <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a00c15d elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"3a00c15d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 11H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 9.05H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M8.79.39A8.18 8.18 0 1017 8.56 8.17 8.17 0 008.79.39zm3.92 11.78a1 1 0 01-1 1H5.93a1 1 0 01-1-1V4.84a1 1 0 011-1h5.8a1 1 0 011 1z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 5.21H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41f17637 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"41f17637\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Disability Equality Index\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><g id=\"b24d2d6d-73bf-4454-a70b-d89c8f224dca\" data-name=\"Capa 2\"><g id=\"fb5a1f19-de3a-4bb1-a41d-1cbfb95268e5\" data-name=\"Capa 1\"><path class=\"ed2bb613-6796-4371-9a33-fbb40004da21\" d=\"M67.08 41.45A22.87 22.87 0 1090 64.32a22.9 22.9 0 00-22.92-22.87z\"><\/path><path class=\"ed2bb613-6796-4371-9a33-fbb40004da21\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zm32 117.73L81.85 92.52a31.85 31.85 0 118.9-6.92L115 109.82z\"><\/path><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50e0d60b elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"50e0d60b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Accessibility service excellence standards\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"ac06f61c-013a-4439-ab44-fe13a609f3de\" data-name=\"Capa 1\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><path class=\"b7fa0caa-2660-451e-a9bf-3263dbda580c\" d=\"M75.11 29a46.12 46.12 0 1046.12 46.11A46.17 46.17 0 0075.11 29zM63.62 99.87L42.75 79l5.65-5.66 15.22 15.22 38.21-38.2 5.65 5.64z\"><\/path><path class=\"b7fa0caa-2660-451e-a9bf-3263dbda580c\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zm0 128.23a53.12 53.12 0 1153.12-53.12 53.11 53.11 0 01-53.12 53.12z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15d26dc elementor-widget elementor-widget-text-editor\" data-id=\"15d26dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Coordinate ADA, CX\/CS, performance, and\/or advisory committees to ensure all members are informed of traveler needs, including needs of those with disabilities and older adults; resolve action items that improve customer experiences; and review the results of airport assessments that gauge airport performance and customer satisfaction.<\/li><li>Include representatives of persons with disabilities and older adults in program design, implementation and assessment of effectiveness.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41495fa elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"41495fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1.4\tAlignment of airport-wide customer experience standards for all traveler segments <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2567de58 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"2567de58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Accessibility service excellence standards\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"ac06f61c-013a-4439-ab44-fe13a609f3de\" data-name=\"Capa 1\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><path class=\"b7fa0caa-2660-451e-a9bf-3263dbda580c\" d=\"M75.11 29a46.12 46.12 0 1046.12 46.11A46.17 46.17 0 0075.11 29zM63.62 99.87L42.75 79l5.65-5.66 15.22 15.22 38.21-38.2 5.65 5.64z\"><\/path><path class=\"b7fa0caa-2660-451e-a9bf-3263dbda580c\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zm0 128.23a53.12 53.12 0 1153.12-53.12 53.11 53.11 0 01-53.12 53.12z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c844013 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6c844013\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 11H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 9.05H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M8.79.39A8.18 8.18 0 1017 8.56 8.17 8.17 0 008.79.39zm3.92 11.78a1 1 0 01-1 1H5.93a1 1 0 01-1-1V4.84a1 1 0 011-1h5.8a1 1 0 011 1z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 5.21H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ed54088 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"3ed54088\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Comment\/ feedback tracking\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a6c1b0b2-f5dc-4dc1-8e86-bb262f63e48f\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"b8a8088c-6c9e-407f-9579-b80d43035d42\" d=\"M8.7.5a8.18 8.18 0 108.17 8.17A8.17 8.17 0 008.7.5zm2.77 11.37a4.82 4.82 0 01-.73.43 5 5 0 01-2 .43 4.39 4.39 0 01-4.61-4.17 4.39 4.39 0 014.58-4.18 4.39 4.39 0 014.58 4.18 3.88 3.88 0 01-.82 2.36l1 1.63z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e3b0b97 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"3e3b0b97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Focus groups\/ intercept interviews\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a821e9bb-9f39-428d-8b62-ca3aaf5a6d31\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"e324bbee-c846-46bd-bad8-e5be1c79d599\" d=\"M8.7.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.7.5zm3.8 4.58a1.25 1.25 0 011.22 1.26A1.28 1.28 0 0113 7.47a1.19 1.19 0 01-.54.12 1.26 1.26 0 010-2.51zM8.66 3.57a1.23 1.23 0 011.21 1.25A1.25 1.25 0 019.2 6a1.26 1.26 0 01-.54.13 1.26 1.26 0 010-2.51zM5 5.08a1.24 1.24 0 011.17 1.26 1.27 1.27 0 01-.67 1.13 1.25 1.25 0 01-.5.12 1.26 1.26 0 010-2.51zm5.27 6.64a5.89 5.89 0 01.24-1.5H7.22a5.64 5.64 0 01.24 1.53H2.73C2.75 9.66 3.78 8 5.05 8a1.93 1.93 0 011.51.91c.36-1.42 1.2-2.43 2.19-2.43s1.9 1.11 2.25 2.6A2 2 0 0112.6 8c1.28 0 2.32 1.65 2.37 3.71-1.58.01-3.16 0-4.74.01z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48e18ed2 elementor-widget elementor-widget-text-editor\" data-id=\"48e18ed2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Determine the existing standards and compare where the airport is in relationship to the \u201cideal\u201d airport customer experience. If there are no standards, develop accessibility standards for each service\/program in collaboration with other stakeholders where applicable.<\/li><li>Adopt and implement airport-wide accessibility standards that exceed ADA requirements and that are aligned with the airport\u2019s customer experience brand and customer experience standards for all services provided to the airport\u2019s customers.<\/li><li>Implement benchmarks that measure compliance with customer experience, coupled with key performance indicators to measure progress and accessibility standards.<\/li><li>Develop collaborative action plans to correct deficiencies and enhance services that are in concert with the airport\u2019s brand and the standards established.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-540ed2c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"540ed2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1.5\tIntegration of CX\/CS departments\/divisions and\/or committees and ADA advisory committees<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c4ab7f7 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6c4ab7f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Disability Equality Index\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><g id=\"b24d2d6d-73bf-4454-a70b-d89c8f224dca\" data-name=\"Capa 2\"><g id=\"fb5a1f19-de3a-4bb1-a41d-1cbfb95268e5\" data-name=\"Capa 1\"><path class=\"ed2bb613-6796-4371-9a33-fbb40004da21\" d=\"M67.08 41.45A22.87 22.87 0 1090 64.32a22.9 22.9 0 00-22.92-22.87z\"><\/path><path class=\"ed2bb613-6796-4371-9a33-fbb40004da21\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zm32 117.73L81.85 92.52a31.85 31.85 0 118.9-6.92L115 109.82z\"><\/path><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25e3117a elementor-widget elementor-widget-text-editor\" data-id=\"25e3117a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol>\n<li>Establish policies that require participation by all airport business and service partners in airport-wide CX\/CS and ADA committees\/councils\/advisory groups.<\/li>\n<li>Insert language into appropriate agreements, contracts, leases, permits, solicitations, etc., and the airport\u2019s rules and regulations, as required, prescribing compliance with all service standards and involvement in such committees\/councils\/advisory groups.<\/li>\n<li>Collaborate with airlines and others to require service providers, such as airline third-party assistive services, to provide their performance metrics, customer comments, and assessment of their services to the airport on a quarterly basis. This can either be contractually stipulated, where appropriate, or collaboratively established as an airport policy via the airport\u2019s service standards and customer experience performance management program.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-368ffb83 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"368ffb83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1.6\tCollect demographics\/data on travelers with disabilities and older adults<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59984176 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"59984176\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 11H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 9.05H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M8.79.39A8.18 8.18 0 1017 8.56 8.17 8.17 0 008.79.39zm3.92 11.78a1 1 0 01-1 1H5.93a1 1 0 01-1-1V4.84a1 1 0 011-1h5.8a1 1 0 011 1z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 5.21H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d2e17a elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"8d2e17a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Focus groups\/ intercept interviews\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a821e9bb-9f39-428d-8b62-ca3aaf5a6d31\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"e324bbee-c846-46bd-bad8-e5be1c79d599\" d=\"M8.7.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.7.5zm3.8 4.58a1.25 1.25 0 011.22 1.26A1.28 1.28 0 0113 7.47a1.19 1.19 0 01-.54.12 1.26 1.26 0 010-2.51zM8.66 3.57a1.23 1.23 0 011.21 1.25A1.25 1.25 0 019.2 6a1.26 1.26 0 01-.54.13 1.26 1.26 0 010-2.51zM5 5.08a1.24 1.24 0 011.17 1.26 1.27 1.27 0 01-.67 1.13 1.25 1.25 0 01-.5.12 1.26 1.26 0 010-2.51zm5.27 6.64a5.89 5.89 0 01.24-1.5H7.22a5.64 5.64 0 01.24 1.53H2.73C2.75 9.66 3.78 8 5.05 8a1.93 1.93 0 011.51.91c.36-1.42 1.2-2.43 2.19-2.43s1.9 1.11 2.25 2.6A2 2 0 0112.6 8c1.28 0 2.32 1.65 2.37 3.71-1.58.01-3.16 0-4.74.01z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ba8c38d elementor-widget elementor-widget-text-editor\" data-id=\"7ba8c38d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Work with staff, industry or individual market research firms to include services provided to travelers with disabilities and older adults in their data gathering processes (such as surveys, interviews, focus groups and\/or data collected from local advocacy organizations).<\/li><li>Include services provided to travelers with disabilities and older adults in airport proprietary market research efforts, including surveys and focus groups.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6de94dbb elementor-widget elementor-widget-menu-anchor\" data-id=\"6de94dbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"human-resources\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb44789 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"eb44789\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2.\tAirport-Wide Human Resource Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c0d2e63 elementor-widget elementor-widget-text-editor\" data-id=\"1c0d2e63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Airports that fully embrace the employees\u2019 role in providing excellent customer experiences and\/or hiring employees with disabilities and\/or older adults are likely to achieve improvements in the customer satisfaction ratings from travelers with disabilities and old adults.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-500012d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"500012d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2.1\tEncourage English proficiency for front-facing staff <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42c9b1bd elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"42c9b1bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Comment\/ feedback tracking\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a6c1b0b2-f5dc-4dc1-8e86-bb262f63e48f\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"b8a8088c-6c9e-407f-9579-b80d43035d42\" d=\"M8.7.5a8.18 8.18 0 108.17 8.17A8.17 8.17 0 008.7.5zm2.77 11.37a4.82 4.82 0 01-.73.43 5 5 0 01-2 .43 4.39 4.39 0 01-4.61-4.17 4.39 4.39 0 014.58-4.18 4.39 4.39 0 014.58 4.18 3.88 3.88 0 01-.82 2.36l1 1.63z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91d6cee elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"91d6cee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Focus groups\/ intercept interviews\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a821e9bb-9f39-428d-8b62-ca3aaf5a6d31\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"e324bbee-c846-46bd-bad8-e5be1c79d599\" d=\"M8.7.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.7.5zm3.8 4.58a1.25 1.25 0 011.22 1.26A1.28 1.28 0 0113 7.47a1.19 1.19 0 01-.54.12 1.26 1.26 0 010-2.51zM8.66 3.57a1.23 1.23 0 011.21 1.25A1.25 1.25 0 019.2 6a1.26 1.26 0 01-.54.13 1.26 1.26 0 010-2.51zM5 5.08a1.24 1.24 0 011.17 1.26 1.27 1.27 0 01-.67 1.13 1.25 1.25 0 01-.5.12 1.26 1.26 0 010-2.51zm5.27 6.64a5.89 5.89 0 01.24-1.5H7.22a5.64 5.64 0 01.24 1.53H2.73C2.75 9.66 3.78 8 5.05 8a1.93 1.93 0 011.51.91c.36-1.42 1.2-2.43 2.19-2.43s1.9 1.11 2.25 2.6A2 2 0 0112.6 8c1.28 0 2.32 1.65 2.37 3.71-1.58.01-3.16 0-4.74.01z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c24c0ed elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"1c24c0ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 11H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 9.05H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M8.79.39A8.18 8.18 0 1017 8.56 8.17 8.17 0 008.79.39zm3.92 11.78a1 1 0 01-1 1H5.93a1 1 0 01-1-1V4.84a1 1 0 011-1h5.8a1 1 0 011 1z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 5.21H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-619aeee8 elementor-widget elementor-widget-text-editor\" data-id=\"619aeee8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Requiring English proficiency when hiring airport staff and business partners interfacing with customers can greatly benefit travelers with disabilities and older adults. Training on how to communicate appropriately and effectively with individuals with all types of disabilities is also essential, as is proficiency in using any assistive communication technology provided by the airport or other stakeholders, such as tablets with video remote interpreting software.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ba18cd1 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"1ba18cd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2.2\tReward all staff\/volunteers for providing outstanding assistance to travelers with disabilities and older adults <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-410427a9 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"410427a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Employee engagement feedback\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a9fabd30-a58f-4e9d-8862-58208b059a7b\" data-name=\"Capa 1\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><path class=\"be86892f-9b23-4ae1-ba5e-5e98fbe1fa75\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zM34 116.19l3.55-14.77 11.22 11.21zm16.68-5.46L39.5 99.51l60-60 11.22 11.22zm63.15-63.15l-1.29 1.28-11.17-11.21 1.28-1.29a8 8 0 0111.22 0 8 8 0 010 11.22z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8f0ebf elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"b8f0ebf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Reward\/ recognition \" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a8fc227d-3a33-4c6a-9545-8861726544fe\" data-name=\"Capa 1\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><path class=\"f2ccc8b0-8319-470f-8175-61d9b4f82e34\" d=\"M75.11 93.79h-.18l.18.08.19-.08zM75.11 33.7a26.55 26.55 0 1026.55 26.55A26.58 26.58 0 0075.11 33.7zm0 41.08a14.54 14.54 0 1114.54-14.53 14.53 14.53 0 01-14.54 14.53z\"><\/path><path class=\"f2ccc8b0-8319-470f-8175-61d9b4f82e34\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zm30.42 115.9L93 111l-4.91 12.54-13-29.66-13 29.66L57.24 111l-12.54 4.9 12-27.58a33.55 33.55 0 1136.73 0z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64f8a407 elementor-widget elementor-widget-text-editor\" data-id=\"64f8a407\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>If an airport already has a reward and recognition program in place, another category may be included for recognition of providing outstanding assistance to travelers with disabilities and older adults.<\/li><li>If an airport does not have a reward and recognition program, it can consider creating a program and including a category for outstanding assistance to travelers with disabilities and older adults.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e66f69d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e66f69d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2.3\tEasily identifiable customer experience airport staff and volunteers <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55a625b6 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"55a625b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Mystery shopping \" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"be991255-f183-4946-8079-a6eb4341f6e7\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"f7209c23-8165-4ff0-95d6-52384268c9e3\" d=\"M8.67.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.67.5zm1.89 4.19a1.61 1.61 0 011.59 1.64 1.65 1.65 0 01-.89 1.47 1.51 1.51 0 01-.7.17 1.64 1.64 0 010-3.28zm-3.7 3.6a2.54 2.54 0 01-1.07.23 2.32 2.32 0 01-2.42-2.21A2.32 2.32 0 015.79 4.1a2.32 2.32 0 012.42 2.21 2.06 2.06 0 01-.43 1.25l.55.86-1.09-.36a2.4 2.4 0 01-.38.23zm.73 5.06c.08-2.68 1.43-4.82 3.1-4.82s3 2.16 3.09 4.86q-3.09-.06-6.19-.04z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6241b7dd elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6241b7dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Electronic\/static rating system\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 16.35 16.35\"><defs><\/defs><g id=\"ae2f0519-fe36-47a9-85a5-b1514d0de3b1\" data-name=\"Capa 2\"><path class=\"ed5c933f-a5ed-4b89-ab16-fbdd1eb96599\" d=\"M8.18 0a8.18 8.18 0 108.17 8.18A8.18 8.18 0 008.18 0zm1.91 5.47a.75.75 0 010 1.5.75.75 0 010-1.5zm-3.83 0a.75.75 0 11-.75.75.75.75 0 01.75-.75zm5.84 6.19a5.54 5.54 0 01-7.85 0 .37.37 0 010-.53.39.39 0 01.53 0 4.79 4.79 0 006.79 0 .39.39 0 01.53 0 .37.37 0 010 .53z\" id=\"baa5fd88-d7d3-447b-924a-4da43e5aabb0\" data-name=\"Capa 1\"><\/path><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72720162 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"72720162\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 11H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 9.05H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M8.79.39A8.18 8.18 0 1017 8.56 8.17 8.17 0 008.79.39zm3.92 11.78a1 1 0 01-1 1H5.93a1 1 0 01-1-1V4.84a1 1 0 011-1h5.8a1 1 0 011 1z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 5.21H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a7979d9 elementor-widget elementor-widget-text-editor\" data-id=\"1a7979d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Review uniforms of airport customer experience employees and volunteers to ensure they are easily identifiable by airport travelers.<\/li><li>Provide airport customer experience staff and volunteers with a standard, easily identifiable uniform, button or vest for travelers to recognize that they are available to assist.<\/li><li>Publicize the uniform, button or vest on the airport website, airport app, in public relations releases and at stakeholder meetings to elevate awareness of how to identify airport staff and volunteers.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-284c4a96 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"284c4a96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2.4\tCommit to hiring a certain number of employees with disabilities at the airport <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66879ebf elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"66879ebf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Disability Equality Index\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 150.23 150.23\"><defs><\/defs><g id=\"b24d2d6d-73bf-4454-a70b-d89c8f224dca\" data-name=\"Capa 2\"><g id=\"fb5a1f19-de3a-4bb1-a41d-1cbfb95268e5\" data-name=\"Capa 1\"><path class=\"ed2bb613-6796-4371-9a33-fbb40004da21\" d=\"M67.08 41.45A22.87 22.87 0 1090 64.32a22.9 22.9 0 00-22.92-22.87z\"><\/path><path class=\"ed2bb613-6796-4371-9a33-fbb40004da21\" d=\"M75.11 0a75.12 75.12 0 1075.12 75.11A75.11 75.11 0 0075.11 0zm32 117.73L81.85 92.52a31.85 31.85 0 118.9-6.92L115 109.82z\"><\/path><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62b27800 elementor-widget elementor-widget-text-editor\" data-id=\"62b27800\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Compare the number of employees with disabilities versus others to determine a ratio and seek to improve that ratio with conscious hiring practices.<\/li><li>Create detailed job descriptions that explain what abilities are needed to perform the required tasks so that potential candidates can decide which are appropriate for them.<\/li><li>Make use of readily available resources, such as Disability and Business Technical Assistance Centers, Centers for Independent Living, and local branches of national disability organizations, to identify target groups and help with outreach.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c8307aa elementor-widget elementor-widget-menu-anchor\" data-id=\"2c8307aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"accessibility-awareness\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f53724e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"1f53724e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3.\tAccessibility\/Disability Awareness Training <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-449d655 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"449d655\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 11H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 9.05H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M8.79.39A8.18 8.18 0 1017 8.56 8.17 8.17 0 008.79.39zm3.92 11.78a1 1 0 01-1 1H5.93a1 1 0 01-1-1V4.84a1 1 0 011-1h5.8a1 1 0 011 1z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 5.21H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5e2c00 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"d5e2c00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Apps and smart solutions\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 16.35 16.35\"><defs><\/defs><g id=\"a4baccd9-e0f5-4f05-b4e2-7b3413fd0555\" data-name=\"Capa 2\"><g id=\"f029c952-82ae-4ee7-b0cb-daff0eaf2354\" data-name=\"Capa 1\"><path class=\"f7ddfc60-d015-4ad6-a251-c57f5ddc6d6d\" d=\"M10.54 2.75H5.81a.83.83 0 00-.81.82v8.13a.83.83 0 00.83.83h4.73a.83.83 0 00.83-.83V3.57a.83.83 0 00-.85-.82zm.58 9a.58.58 0 01-.58.58H5.81a.58.58 0 01-.58-.58V3.57A.58.58 0 015.81 3h4.73a.58.58 0 01.58.57z\"><\/path><circle class=\"f7ddfc60-d015-4ad6-a251-c57f5ddc6d6d\" cx=\"8.18\" cy=\"13.29\" r=\".43\"><\/circle><path class=\"f7ddfc60-d015-4ad6-a251-c57f5ddc6d6d\" d=\"M8.18 0a8.18 8.18 0 108.17 8.18A8.18 8.18 0 008.18 0zM12 12.78a1.4 1.4 0 01-1.4 1.4H5.78a1.4 1.4 0 01-1.4-1.4V3.57a1.4 1.4 0 011.4-1.4h4.79A1.4 1.4 0 0112 3.57z\"><\/path><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41256029 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"41256029\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Focus groups\/ intercept interviews\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a821e9bb-9f39-428d-8b62-ca3aaf5a6d31\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"e324bbee-c846-46bd-bad8-e5be1c79d599\" d=\"M8.7.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.7.5zm3.8 4.58a1.25 1.25 0 011.22 1.26A1.28 1.28 0 0113 7.47a1.19 1.19 0 01-.54.12 1.26 1.26 0 010-2.51zM8.66 3.57a1.23 1.23 0 011.21 1.25A1.25 1.25 0 019.2 6a1.26 1.26 0 01-.54.13 1.26 1.26 0 010-2.51zM5 5.08a1.24 1.24 0 011.17 1.26 1.27 1.27 0 01-.67 1.13 1.25 1.25 0 01-.5.12 1.26 1.26 0 010-2.51zm5.27 6.64a5.89 5.89 0 01.24-1.5H7.22a5.64 5.64 0 01.24 1.53H2.73C2.75 9.66 3.78 8 5.05 8a1.93 1.93 0 011.51.91c.36-1.42 1.2-2.43 2.19-2.43s1.9 1.11 2.25 2.6A2 2 0 0112.6 8c1.28 0 2.32 1.65 2.37 3.71-1.58.01-3.16 0-4.74.01z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fde125c elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"1fde125c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Comment\/ feedback tracking\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a6c1b0b2-f5dc-4dc1-8e86-bb262f63e48f\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"b8a8088c-6c9e-407f-9579-b80d43035d42\" d=\"M8.7.5a8.18 8.18 0 108.17 8.17A8.17 8.17 0 008.7.5zm2.77 11.37a4.82 4.82 0 01-.73.43 5 5 0 01-2 .43 4.39 4.39 0 01-4.61-4.17 4.39 4.39 0 014.58-4.18 4.39 4.39 0 014.58 4.18 3.88 3.88 0 01-.82 2.36l1 1.63z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21d8bb00 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"21d8bb00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Mystery shopping \" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"be991255-f183-4946-8079-a6eb4341f6e7\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"f7209c23-8165-4ff0-95d6-52384268c9e3\" d=\"M8.67.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.67.5zm1.89 4.19a1.61 1.61 0 011.59 1.64 1.65 1.65 0 01-.89 1.47 1.51 1.51 0 01-.7.17 1.64 1.64 0 010-3.28zm-3.7 3.6a2.54 2.54 0 01-1.07.23 2.32 2.32 0 01-2.42-2.21A2.32 2.32 0 015.79 4.1a2.32 2.32 0 012.42 2.21 2.06 2.06 0 01-.43 1.25l.55.86-1.09-.36a2.4 2.4 0 01-.38.23zm.73 5.06c.08-2.68 1.43-4.82 3.1-4.82s3 2.16 3.09 4.86q-3.09-.06-6.19-.04z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50ab40d2 elementor-widget elementor-widget-text-editor\" data-id=\"50ab40d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It is incumbent upon the airport, airline and airport\u2019s business partners to ensure that all staff are properly trained on responding appropriately to the needs of the airport\u2019s traveler segments and attuned to the nuances of travelers with various types of disabilities and older adults. Specific guidelines in relation to training include:<\/p><ol><li>Provide accessibility awareness training, with specific training on recognizing the needs of and interacting with\/assisting travelers with disabilities and older adults, to all front-facing airport staff, volunteers, airlines and third-party assistive services providers.<\/li><li>Provide CX\/CS training that includes accessibility awareness when onboarding employees and volunteers.<\/li><li>Provide accessibility awareness training, with specific training on recognizing the needs of and interacting with\/assisting travelers with disabilities and older adults, to all ground transportation providers, including taxi drivers, transportation network companies, parking attendants, law enforcement assisting in that role, and rental car agencies.<\/li><li>Provide refresher accessibility awareness training as part of the security identification display area badging process.<\/li><li>Reach out to the local community to determine if any organization or university is already providing accessibility training, and if so, consider working with them to offer the training to airport employees\/volunteers and\/or business partners.<\/li><li>Include videos of travelers with specific types of disabilities within in-house training programs so that their perspectives are included when the trainers themselves do not have disabilities.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22f492a6 elementor-widget elementor-widget-menu-anchor\" data-id=\"22f492a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"sla-contracts\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1792fc8e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"1792fc8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4.\tService-Level Agreements, Contracts and Other Methods of Oversight<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fb9d4a3 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5fb9d4a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 11H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 9.05H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M8.79.39A8.18 8.18 0 1017 8.56 8.17 8.17 0 008.79.39zm3.92 11.78a1 1 0 01-1 1H5.93a1 1 0 01-1-1V4.84a1 1 0 011-1h5.8a1 1 0 011 1z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 5.21H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5efc8ebb elementor-widget elementor-widget-text-editor\" data-id=\"5efc8ebb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Service-level agreements (SLAs) in contracts can be used as a tool to help ensure a consistent level of excellent service for people with disabilities and older adults. Having performance levels specified in the SLA\/contract provides an effective assessment tool for the level of service that the service provider and the airport and\/or its business partner agree that they will strive to consistently achieve.<\/p><p>For disability-related services, the ADA\/504 Coordinator oversees such contracts and must ensure that clauses are included with regard to regulatory compliance so that accessibility requirements are met. However, several gaps remain in regulatory requirements for accessibility. For example, airlines are mandated by the FAA to provide assistance to travelers upon request at the terminal entrance. This means that travelers are faced with gaps in service when arriving at alternative arrival points, such as rental car facilities, parking garages, and light rail stops. Airports have a responsibility to ensure customers are accommodated under the ADA. Some airports have separate contracts to provide assistance to travelers in these gap areas.<\/p><p>Some of the best practices for addressing gaps in service for people with disabilities and older adults include:<\/p><ol><li>Hold collaborative meetings among airport personnel, airlines and third-party service providers to identify service gaps and strategize how to address barriers to assistance.<\/li><li>Create internal and external ADA committees.<\/li><li>Create an information-sharing standard that asks airlines to provide information on the types of travelers requiring assistance to help the airport plan for these travelers.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ad90e37 elementor-widget elementor-widget-menu-anchor\" data-id=\"4ad90e37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"collaboration\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33510be1 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"33510be1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5.\tCollaboration with Communities of Older Adults and Persons with Disabilities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-680f6ba1 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"680f6ba1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 11H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 9.05H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M8.79.39A8.18 8.18 0 1017 8.56 8.17 8.17 0 008.79.39zm3.92 11.78a1 1 0 01-1 1H5.93a1 1 0 01-1-1V4.84a1 1 0 011-1h5.8a1 1 0 011 1z\"><\/path><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 5.21H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52b5e07f elementor-widget elementor-widget-text-editor\" data-id=\"52b5e07f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Collaboration with communities of older adults and persons with disabilities is fundamental to effective communication and&nbsp;<span style=\"color: var( --e-global-color-text );font-family: var( --e-global-typography-text-font-family ), Sans-serif;font-size: var( --e-global-typography-text-font-size );font-weight: var( --e-global-typography-text-font-weight )\">the creation of<\/span><span style=\"color: var( --e-global-color-text );font-family: var( --e-global-typography-text-font-family ), Sans-serif;font-size: var( --e-global-typography-text-font-size );font-weight: var( --e-global-typography-text-font-weight )\">&nbsp;<\/span><span style=\"color: var( --e-global-color-text );font-family: var( --e-global-typography-text-font-family ), Sans-serif;font-size: var( --e-global-typography-text-font-size );font-weight: var( --e-global-typography-text-font-weight )\">accessible facilities. While there are regulatory requirements for working with the community, airports are taking an extra step to include and consider people with disabilities in planning and design initiatives on a more consistent basis by creating internal and external accessibility advisory committees.<\/span><\/p>\n<p>By establishing an advisory committee focused solely on accessibility, each department involved considers the needs of its traveling public with disabilities and older adults, and governs itself accordingly to meet their needs as much as possible. &nbsp;&nbsp;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4da81aee elementor-widget elementor-widget-menu-anchor\" data-id=\"4da81aee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"case-study\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-733184ca elementor-section-full_width .airport_strategy elementor-section-height-default elementor-section-height-default\" data-id=\"733184ca\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-220904f0\" data-id=\"220904f0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7559c0a1 elementor-widget elementor-widget-heading\" data-id=\"7559c0a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">MINI CASE STUDY: SEA ORGANIZATIONAL COMMITMENT TO ACCESSIBILITY\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ddbc45b elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"5ddbc45b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Example of senior leadership commitment to accessibility <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5c80f4b0 elementor-section-full_width .airport_strategy elementor-section-height-default elementor-section-height-default\" data-id=\"5c80f4b0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-72565db7\" data-id=\"72565db7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74d70d6 elementor-widget elementor-widget-text-editor\" data-id=\"74d70d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Region:<\/strong> U.S. Northwest\n\n<figure id=\"attachment_44\" aria-describedby=\"caption-attachment-44\" style=\"width: 400px\" class=\"wp-caption alignright\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/webresources-uat.com\/acrp0148\/wp-content\/uploads\/sites\/38\/2021\/11\/mini-case-study-1-300x257.png\" alt=\"\" width=\"400\" height=\"342\" \/><figcaption id=\"caption-attachment-44\" class=\"wp-caption-text\">Source: SEA airport website<\/figcaption><\/figure>\n\n<p>Seattle-Tacoma International Airport (SEA) has committed to becoming the most accessible airport in the United States. The airport consistently demonstrates its commitment to accessibility through press releases, frequent discussions of accessibility issues at Commission Meetings and powerful messages on the airport website. The Managing Director of SEA also holds public briefings to announce improvements in accessibility around the airport. Some of the fundamental changes benefitting travelers with disabilities and older adults that have been recently implemented at the airport include:\n\n<p><strong>Sunflower lanyards:<\/strong> offers the sunflower lanyard to passengers with hidden disabilities such as autism, p<span style=\"color: #202124;font-family: Roboto, arial, sans-serif;font-size: var( --e-global-typography-text-font-size );font-weight: var( --e-global-typography-text-font-weight )\">ost-traumatic stress disorder<\/span><span style=\"color: var( --e-global-color-text );font-family: var( --e-global-typography-text-font-family ), Sans-serif;font-size: var( --e-global-typography-text-font-size );font-weight: var( --e-global-typography-text-font-weight )\">, or hearing loss. Passengers may request free sunflower lanyards from a Pathfinder or volunteers in green.<\/span>\n\n<p><strong>Wheelchair accessible taxis:<\/strong> Taxi and flat-rate vehicle services to and from the airport offer wheelchair accessible vans. Taxis drop off passengers on the departures level, or a location most convenient for the passenger. Passengers with limited mobility, or in a wheelchair, may request curbside pick-up.\n\n<p><strong>Curb appeal:<\/strong> The curbs along the upper and lower drives at SEA for departures and arrivals are updated to meet current code requirements for accessibility.\n\n<p><strong>How may we help?<\/strong> SEA added staff to its airport customer experience and volunteer team to support passengers with different needs. Pathfinders\/volunteers dressed in green are equipped with tablets for real-time translation services in multiple languages with a live person, including sign language. Pathfinders and Volunteers have completed an &#8220;Excellent Customer Service for Passengers with Disabilities&#8221; e-learning, which reviews disability etiquette, preferred language, and SEA-focused accessibility scenarios to ensure SEA is providing optimal customer service for passengers with disabilities. The e-learning complements SEA&#8217;s Customer Service Standards Manual, which was developed for the benefit of all airport customers and outlines the customer service expectations for all Airport employees and volunteers, regardless of employer. Accessibility customer service expectations were integrated into the standards.\n\n<p><strong>Better accessibility wayfinding:<\/strong> Navigation improvements have been made both in the terminal and on the SEA App. For example, an interactive map on the fIySEA App provides turn by turn directions between two points, and high-color contrast wayfinding signage helps with airport navigation for low vision travelers.\n\n<p><strong>Better accessibility amenities:<\/strong> The airport has installed more accessible dining tables and charging stations in the newly opened south end of the Central Terminal. SEA also opened 2 adult changing tables in North Satellite, as well as their first built-in animal relief space within the North Satellite. SEA also opened their first Sensory Room to provide a calming environment for those who may feel overwhelmed or overstimulated at the train station level under the A concourse.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-29feb68 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"29feb68\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky&quot;:&quot;bottom&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-141dc9fe\" data-id=\"141dc9fe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-558e8dde excludetoc elementor-widget elementor-widget-heading\" data-id=\"558e8dde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span data-tooltip=\"This toolbar provides a key for the assessment tool icons. Click on each icon for more details\" class=\"ep-tooltip ept-top elementor-heading-title elementor-size-default\">Assessment Tools<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fc3a0f5 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"7fc3a0f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-info-circle\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tThis toolbar provides a key for the assessment tool icons. 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0-4.74.01z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13c00810 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"13c00810\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a data-tooltip=\"Customer satisfaction surveys\" class=\"ep-tooltip ept-top elementor-icon elementor-animation-pop\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjgxIiwidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"eba284b1-6ef4-4e75-818b-1c0888eb8e52\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"a6f14f75-11c7-4823-9e4b-7ecdc34a57bc\" d=\"M11.27 7.13H6.32a.27.27 0 000 .53h4.95a.27.27 0 000-.53zM11.27 11H6.32a.27.27 0 000 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href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjcyIiwidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"be991255-f183-4946-8079-a6eb4341f6e7\" data-name=\"Capa 1\" viewBox=\"0 0 17.34 17.34\"><defs><\/defs><path class=\"f7209c23-8165-4ff0-95d6-52384268c9e3\" d=\"M8.67.5a8.18 8.18 0 108.18 8.17A8.17 8.17 0 008.67.5zm1.89 4.19a1.61 1.61 0 011.59 1.64 1.65 1.65 0 01-.89 1.47 1.51 1.51 0 01-.7.17 1.64 1.64 0 010-3.28zm-3.7 3.6a2.54 2.54 0 01-1.07.23 2.32 2.32 0 01-2.42-2.21A2.32 2.32 0 015.79 4.1a2.32 2.32 0 012.42 2.21 2.06 2.06 0 01-.43 1.25l.55.86-1.09-.36a2.4 2.4 0 01-.38.23zm.73 5.06c.08-2.68 1.43-4.82 3.1-4.82s3 2.16 3.09 4.86q-3.09-.06-6.19-.04z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-1b5eae7a\" data-id=\"1b5eae7a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6dd76738 elementor-align-justify excludetoc elementor-widget elementor-widget-button\" data-id=\"6dd76738\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a data-tooltip=\"View all assessment tools\" class=\"ep-tooltip ept-top elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjI5IiwidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Assessment Tools Subject Matter Expert Interviews Link to Guide User Guide A Companion WebResource to ACRP Research Report 239: Assessing Airport Programs for Travelers with Disabilities and Older Adults Airport Commitment and Strategy Enhancing the experience of travelers with disabilities and older adults begins with an executive commitment and a defined strategy. Airports that verbalize &hellip; <a href=\"https:\/\/crp.trb.org\/acrpwebresource14\/airport-commitment-strategy\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Airport Commitment &amp; Strategy&#8221;<\/span><\/a><\/p>\n","protected":false},"author":111,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-121","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/pages\/121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/users\/111"}],"replies":[{"embeddable":true,"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/comments?post=121"}],"version-history":[{"count":48,"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/pages\/121\/revisions"}],"predecessor-version":[{"id":2269,"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/pages\/121\/revisions\/2269"}],"wp:attachment":[{"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/media?parent=121"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/categories?post=121"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/crp.trb.org\/acrpwebresource14\/wp-json\/wp\/v2\/tags?post=121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}