6.6 Emergency Communication

Emergency communication, including crisis communication, is important for any airport. For a small airport, developing a manageable emergency communication plan that fits the airport facility is part of disaster planning and working with the local community.

ACRP Report 12: An Airport Guide for Regional Emergency Planning for CBRNE Events
Explores details airports should cover in their hazard and threat assessments and in their airport emergency plans (AEPs) and annexes.  The report also examines issues involving terrorist use of chemical, biological, radiological, nuclear, or explosive (CBRNE) materials targeted to airports.

ACRP Research Report 170: Guidebook for Preparing Public Notification Programs at Airports
Provides standards and practices to help airport industry practitioners develop and implement effective programs for delivering both routine notifications as well as incident and emergency-related notifications. The guidance provides readers with the ability to customize their programs to match their unique circumstances.

ACRP Research Report 171: Establishing a Coordinated Local Family Assistance Program for Airports
Provides guidance to airport personnel when assisting victims and families affected by an aviation disaster. This guidebook incorporates practices for planning an effective response while coordinating with different partners. The guidance is adaptable to both general aviation and commercial service airports of any size. The guidebook includes a description of key terminology, federal regulatory and statutory requirements, history and background of the Aviation Disaster Family Assistance Act, and development of a strategic plan for creating and implementing a local airport victim and family assistance program.

ACRP Synthesis 73: Emergency Communications Planning for Airports
Explores emergency communications planning and is specifically designed for use by airport senior management, public information officers, and first responders and emergency managers. The synthesis includes sample communication plan tables of content, field operations guides, and a checklist of effective communications plans.

ACRP Synthesis 82: Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency
Summarizes airport practices and tools used by airport emergency managers. Using social media for emergency management, airports glean information and intelligence from the stream of posts and messages passing through social media and then apply this information to enhance situational awareness and resource allocation decisions by emergency managers. Such uses raise the stakes for timeliness of data extraction and validation of the results, especially if the information is going to be used for resource allocation and other decision making.

Association of Corporate Counsel Presentation “Crisis Communication: Preparation and Response
Includes identification of the six steps of crisis planning.

Emergency Guidebook for General Aviation Airports: A Guidebook for Municipal Airport Managers
Provides guidance and resources for general aviation airports to development emergency and security plans, including an emergency plan template. Developed by the University of Minnesota’s Airport Technical Assistance Program.

FAA Advisory Circular 150/5200-31: Airport Emergency Plan
Provides guidance to the airport operator in the development and implementation of an AEP. The AEP addresses essential emergency-related and deliberate actions planned to ensure the safety of and emergency services for the airport populace and the community in which the airport is located.

General Aviation Airport Emergency Plan Template
Assists the airport manager, airport staff, and emergency organizations with carrying out their responsibilities efficiently in case of an airport emergency by developing a plan for the safe and efficient handling of any emergency situation that may arise at the airport. Developed by the University of Minnesota’s Airport Technical Assistance Program.

IATA Crisis Communications and Social Media: A Best Practice Guide to Communicating in an Emergency
Provides best practices for using social media when communicating during an emergency.

NTSB Federal Family Assistance Plan for Aviation Disasters
Assigns responsibilities and describes how air carriers and federal agencies should respond to an aviation accident involving a significant number of passenger fatalities and/or injuries.